[Jun-2026] CIS-HAM Certification with Actual Questions from DumpsValid
Updated CIS-HAM Dumps PDF - CIS-HAM Real Valid Brain Dumps With 198 Questions!
ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) certification exam is designed to test the knowledge and skills of individuals who are responsible for managing hardware assets within a ServiceNow instance. CIS-HAM exam is targeted towards professionals who are involved in asset management, procurement, and IT operations. Certified Implementation Specialist - Hardware Asset Management certification exam covers a wide range of topics related to hardware asset management, including asset tracking, procurement, lifecycle management, and compliance.
ServiceNow CIS-HAM Certification Exam is ideal for IT professionals who are responsible for managing hardware assets in their organizations. It is also suitable for those who are looking to expand their knowledge and skills in this area. CIS-HAM exam is open to all individuals who have completed the ServiceNow Hardware Asset Management Fundamentals course and who have a minimum of six months of experience working with the ServiceNow platform.
NEW QUESTION # 30
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)
- A. Create flows
- B. Add Service Catalog entries
- C. Create and delete asset records
- D. Revert normalization results
- E. Import assets
- F. Create purchase orders
Answer: A,C,D,E
NEW QUESTION # 31
Baseline ITSM Asset Management provides which features? (Choose three.)
- A. Asset Inventory Audit
- B. Mobile Asset Receiving
- C. Hardware Model Normalization
- D. Hardware Asset Dashboard
- E. Stockrooms
- F. Hardware Manufacturer Lifecycle Dates
- G. Mobile My Assets
Answer: A,E,G
Explanation:
Baseline ITSM Asset Management is the legacy application for managing assets, which has been replaced by the Hardware Asset Management application1. However, some of its features are still available and supported by ServiceNow2.
Mobile My Assets is a feature that allows users to view and request assets from the enterprise asset catalog using their mobile devices3. This feature is part of the baseline ITSM Asset Management application2.
Asset Inventory Audit is a feature that enables users to perform physical audits of assets in various locations using barcode scanners or RFID tags4. This feature is part of the baseline ITSM Asset Management application2.
Stockrooms are places to which assets are assigned and managed. Users can create and manage stockrooms and assign or transfer assets across stockrooms using the baseline ITSM Asset Management application.
The other options, such as Hardware Model Normalization, Hardware Asset Dashboard, Hardware Manufacturer Lifecycle Dates, and Mobile Asset Receiving, are not part of the baseline ITSM Asset Management application, but are part of the Hardware Asset Management application1 . References: 1: Hardware Asset Management - ServiceNow 2: Asset Management - Product Documentation: San Diego - ServiceNow 3: ServiceNow My Assets mobile app - Product Documentation: San Diego - ServiceNow 4: Audit your inventory - Product Documentation: San Diego
- ServiceNow : Stockrooms - Product Documentation: San Diego - ServiceNow : Hardware Asset Management overview - ServiceNow - Now Support
NEW QUESTION # 32
By default, what Quick links are available on the Hardware asset overview view? (Choose three.)
- A. Asset requests
- B. Assets eligible for refresh by model category
- C. Model normalization
- D. Asset count by lifecycle state
- E. Transfer orders
- F. Asset count by model category
Answer: A,E,F
NEW QUESTION # 33
How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service?
- A. Select Exclude from content service on the Normalization tab of the hardware model record
- B. Click the Opt-out button on the hardware model record
- C. Select Opt-out from content service on the Normalization tab of the hardware model record
- D. Click the Exclude button on the hardware model record
Answer: A
Explanation:
To prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service, you need to select the Exclude from content service check box on the Normalization tab of the hardware model record1.
The ServiceNow Content Service is a cloud-based service that provides normalized data for hardware and consumable models. It helps you to keep your model data consistent and up to date2.
The other options are not valid ways to exclude a hardware model from the content service. There is no Exclude or Opt-out button on the hardware model record. There is also no Opt-out from content service check box on the Normalization tab of the hardware model record. References: 1: Work with hardware normalization 2: ServiceNow Content Service
NEW QUESTION # 34
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment.
Why?
- A. It indicates who generated the document
- B. It indicates who the document is about
- C. It indicates the Opened for user
- D. It indicates who should sign the document
Answer: A
Explanation:
Explanation
According to the ServiceNow Product Documentation on Document Templates1, document templates are records that define the layout and content of a document that can be generated from a table record, such as an HR case1. They can include information such as fields, variables, images, and signatures1.
According to the ServiceNow Product Documentation on Generate Documents from Templates2, when a document template is created from an HR case, the name of the person who created the document is added to the name of the attachment2. For example, if John Smith created a document from the template Employee Termination Letter, the attachment name would be Employee Termination Letter - John Smith.docx2.
The reason for this naming convention is to indicate who generated the document, which can be useful for auditing and tracking purposes2. It can also help to avoid confusion or duplication if multiple documents are generated from the same template by different users2.
The other options are not the correct explanation for why the name of the person who created the document is added to the name of the attachment. It does not indicate who should sign the document, as the signature can be added as a variable in the template1. It does not indicate the Opened for user, as the document can be generated for any HR case, not necessarily the one that the user opened2. It does not indicate who the document is about, as the document can contain information about multiple parties, such as the employee, the manager, and the HR representative2.
References:
1: ServiceNow Product Documentation: Document Templates
2: ServiceNow Product Documentation: Generate Documents from Templates
NEW QUESTION # 35
When working in conjunction with a Field Service Management (FSM) change task, what feature removes the need to manually update the asset record associated to the task?
- A. On-demand job
- B. Scheduled job
- C. CI update flow
- D. Asset task
- E. Asset inventory
Answer: D
Explanation:
A field service management (FSM) change task is a task that is created from a change request and assigned to a field service agent to perform work on a configuration item (CI) or an asset1.
An asset task is a task that is created from an asset record and linked to an FSM change task to track the work done on the asset2.
When an asset task is completed, the asset record associated to the task is automatically updated with the latest information, such as location, status, assignment group, assigned to, and so on2.
This feature removes the need to manually update the asset record after completing the FSM change task, saving time and ensuring accuracy2.
NEW QUESTION # 36
What happens to the consumable's asset record after it has been consumed?
- A. The record remains in the system for reporting purposes only
- B. The record is marked inactive but remains in the system
- C. The record is removed from the system
- D. The record state is set to in use
Answer: A
NEW QUESTION # 37
What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)
- A. Reduces field agent training
- B. Increases speed of updates
- C. Reduces manual intervention
- D. Increases data accuracy
- E. Reduces process cost
Answer: C,D
Explanation:
* Deploying asset tasks during the retirement of an asset means using the ServiceNow Enterprise Asset Workflow Automation feature, which automates the end-of-life procedures for assets that are no longer needed or functional1.
* This feature allows you to flag assets as retired pending disposal, triggering a workflow that verifies the asset condition, determines the disposal method, and saves the disposal certificates1.
* The two primary benefits of deploying asset tasks during the retirement of an asset are:
* Reduces manual intervention: By automating the retirement process, you can eliminate the need for manual data entry, human errors, and delays. You can also ensure compliance with policies and regulations by following a standardized procedure12.
* Increases speed of updates: By using the ServiceNow Agent mobile app, you can scan asset tags and barcodes, update asset status and inventory, and complete asset tasks on the go. This can increase the speed and accuracy of asset updates and reduce the risk of data loss or duplication13. References:
* 1: Enterprise Asset Workflow Automation - ServiceNow
* 2: Asset and CI management - Product Documentation: San Diego - ServiceNow
* 3: Enterprise Asset Management - ServiceNow
NEW QUESTION # 38
When should you retire an IT asset?
- A. At any point it is recommended by the HAM-defined asset disposal procedure
- B. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service
- C. At any point it is recommended by the HAM-defined asset policy
- D. At any point that it is recommended by your company-defined policies and procedures
- E. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life
Answer: D
Explanation:
The retirement of an IT asset is the final stage of the hardware asset lifecycle, where the asset is removed from service and disposed of in a secure and compliant manner1.
The retirement of an IT asset should be done according to the company-defined policies and procedures, which may vary depending on the type, condition, and value of the asset, as well as the business needs and regulatory requirements1.
The company-defined policies and procedures should specify the criteria, process, and documentation for retiring an IT asset, such as the following1:
The trigger events or conditions that indicate the need for retirement, such as end-of-life, end-of-service, end- of-warranty, obsolescence, damage, theft, or loss The approval workflow and roles involved in the retirement decision, such as the asset manager, the asset owner, the finance department, and the security department The disposal methods and vendors available for the retirement, such as recycling, reselling, donating, or destroying The certificate of destruction or disposal that verifies the secure and compliant disposal of the asset by the vendor The update of the asset record and the configuration management database (CMDB) to reflect the retirement status and date of the asset Therefore, the answer that reflects the company-defined policies and procedures is B. At any point that it is recommended by your company-defined policies and procedures.
The other options are not the correct answer because they are either too vague or too specific:
A). At any point it is recommended by the HAM-defined asset policy: This is too vague, as the HAM-defined asset policy may not cover all the aspects and scenarios of the retirement process. The HAM-defined asset policy is a general guideline that defines the objectives, scope, roles, and responsibilities of hardware asset management2. It does not necessarily provide the detailed criteria, process, and documentation for retiring an IT asset.
C). At any point it is recommended by the HAM-defined asset disposal procedure: This is too specific, as the HAM-defined asset disposal procedure is only one part of the retirement process. The HAM-defined asset disposal procedure is a step-by-step instruction that describes how to dispose of an IT asset through a vendor3. It does not necessarily cover the trigger events, approval workflow, and record update for retiring an IT asset.
D). When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service: This is too specific, as the Hardware Content Service Lifecycle data is only one possible source of information for the retirement decision. The Hardware Content Service Lifecycle data is a subscription-based service that provides the end-of-life, end-of-service, and end-of-support dates for hardware models4. It does not necessarily reflect the actual condition, value, and usage of the individual IT asset.
E). When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life: This is also too specific, for the same reasons as option D. References:
1: Hardware Asset Retirement
2: Hardware Asset Policy
3: Hardware Asset Disposal
4: Hardware Content Service Lifecycle
NEW QUESTION # 39
How often are the views in the Hardware Asset Workspace updated?
- A. Every 15 minutes
- B. Hourly
- C. In real time
- D. Daily based on scheduled job
Answer: C
NEW QUESTION # 40
What information would you find on the Procurement tab of the Hardware Asset dashboard? (Choose two.)
- A. Hardware model normalization status
- B. Hardware nearing end of warranty
- C. New hardware assets found by audits
- D. Requests that require sourcing
- E. Hardware models up for end of life
- F. Hardware expenditure by vendor
Answer: D,F
Explanation:
The Procurement tab of the Hardware Asset dashboard is a graphical representation of the hardware asset procurement across the enterprise1.
The Procurement tab provides the following information1:
Hardware expenditure by vendor: This shows the total amount spent on hardware assets from each vendor in the current fiscal year. This helps to analyze the vendor performance and negotiate better contracts.
Requests that require sourcing: This shows the number and status of asset requests that need to be fulfilled by purchasing new hardware assets from a vendor. This helps to prioritize the procurement activities and optimize the inventory levels.
Therefore, the information that are also options in the question are C. Hardware expenditure by vendor and F. Requests that require sourcing.
The other options that are not information on the Procurement tab are:
Hardware nearing end of warranty: This is an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware assets that are nearing or have expired their warranty period1.
Hardware model normalization status: This is an information on the Normalization tab of the Hardware Asset dashboard. This shows the number and percentage of hardware models that are normalized or not normalized1.
Hardware models up for end of life: This is also an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware models that are approaching or have reached their end of life date1.
New hardware assets found by audits: This is also an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware assets that were discovered by the asset inventory audit process but were not previously recorded in the CMDB1. Reference:
1: Hardware Asset Dashboard
NEW QUESTION # 41
A component is considered a configuration item (CI) as opposed to an IT asset when you want to:
- A. Manage its retirement
- B. Manage its license contracts
- C. Know who is using it
- D. Track its incurred costs
- E. Track its relationship information
Answer: E
Explanation:
According to the ServiceNow Hardware Asset Management documentation, a configuration item (CI) is an entity or thing that you wish to track that is required for the delivery of a service. A CI can be a hardware asset, a software asset, a service, a document, or any other component that is part of the IT infrastructure1. A CI is different from an IT asset in that a CI focuses on the technical attributes and relationships of the component, while an IT asset focuses on the financial and contractual aspects of the component2. Therefore, a component is considered a CI as opposed to an IT asset when you want to track its relationship information, such as its dependencies, impacts, and interactions with other CIs. Relationship information helps to manage the configuration and performance of the IT services and to identify and resolve incidents and problems3.
The other options are not correct because:
Track its incurred costs: This is a function of an IT asset, not a CI. An IT asset tracks the cost, depreciation, and value of the component, as well as the budget and expenses related to the component2.
Manage its retirement: This is also a function of an IT asset, not a CI. An IT asset tracks the status, location, ownership, and history of the component, as well as the events and actions that occur during the asset lifecycle, including its retirement or replacement2.
Manage its license contracts: This is another function of an IT asset, not a CI. An IT asset tracks the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the component. Contract management helps to manage the vendor relationships and compliance obligations of the component2.
Know who is using it: This is not a specific function of either an IT asset or a CI, but rather a common attribute that can be shared by both. Both an IT asset and a CI can have a user or owner field that indicates who is using or responsible for the component4.
Reference:
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Configuration Management
ServiceNow Hardware Asset Management: Configuration item (CI)
ServiceNow Hardware Asset Management: Asset and CI fields
NEW QUESTION # 42
To access the full spectrum of asset management functionality, which inactive plugins should be installed?
(Choose five.)
- A. Hardware Asset Management
- B. Data Certification
- C. Managed Documents
- D. Service Mapping
- E. Cost Management
- F. Discovery
- G. Procurement
Answer: A,B,C,E,G
NEW QUESTION # 43
What is a requirement for sourcing a request from the requester's local stockroom?
- A. The requested stock must be available in the local stockroom
- B. The requested stock must be available via transfer order from a remote stockroom
- C. The requested stock must be in transit from a vendor
- D. The requested stock must be in transit from a remote stockroom
Answer: A
NEW QUESTION # 44
Fixed assets refer to what type of assets?
- A. Short-term assets
- B. Intangible assets
- C. Long-term assets
- D. Current assets
Answer: C
Explanation:
Fixed assets in ServiceNow are classified as long-term assets that are used in operations and have a useful life exceeding one year, such as equipment, buildings, and vehicles. They are distinct from intangible and short- term assets.
Reference: Fixed Asset Management (ServiceNow Asset documentation).
NEW QUESTION # 45
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)
- A. You have opted out of the ServiceNow Content Service
- B. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
- C. A normalization rule for the hardware model does not exist in the Content Service
- D. Your hardware model form contains a good model number, but a badly formatted model name
- E. The hardware model content has not yet been downloaded from the Content Service
Answer: A,B,E
NEW QUESTION # 46
......
Pass Your CIS-HAM Exam Easily With 100% Exam Passing Guarantee: https://www.dumpsvalid.com/CIS-HAM-still-valid-exam.html
100% Free CIS-HAM Exam Dumps Use Real CIS-Hardware Asset Management Dumps: https://drive.google.com/open?id=1_njn1RlJ5vav4FBy_qP5DaWhHxXYbuR_