[Jun-2026] CIS-HAM Dumps PDF - CIS-HAM Real Exam Questions Answers
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ServiceNow is a leading cloud-based platform that provides a wide range of IT management services to businesses worldwide. One of the core offerings of ServiceNow is its Hardware Asset Management (HAM) module, which enables organizations to track, manage, and optimize their hardware assets effectively. To ensure that professionals have the necessary skills and knowledge to implement and manage ServiceNow HAM effectively, the company offers the Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) exam.
NEW QUESTION # 17
For what asset actions are asset tasks provided? (Choose three.)
- A. Assign/Allocate
- B. Swap
- C. Provision
- D. Retire
- E. Update/Repair
Answer: B,D,E
NEW QUESTION # 18
When running an asset audit, you receive the result of 10 "Scanned and expected" assets. What does this mean?
- A. You expected 10 assets in your inventory and scanned these 10 assets during your audit.
- B. You expected 10 assets in your inventory and scanned 10 assets during your audit, but none of them are on your expected inventory list.
- C. You scanned 10 assets in your inventory, but none of them were on your expected inventory list.
- D. You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow instance.
Answer: A
Explanation:
* According to the Hardware Asset Management documentation, an asset audit is a process of verifying the physical existence and location of assets in an organization.
* The asset audit results show the status of each scanned asset, such as "Scanned and expected",
"Scanned and not expected", "Expected and not scanned", or "Not expected and not scanned".
* The status of "Scanned and expected" means that the asset was both expected to be in the inventory and scanned during the audit, indicating a match between the physical and the logical inventory.
* Therefore, if you receive the result of 10 "Scanned and expected" assets, it means that you expected 10 assets in your inventory and scanned these 10 assets during your audit, as stated in option B. References:
* Hardware Asset Management documentation
* What is Hardware Asset Management?
NEW QUESTION # 19
What happens when auto-allocate assets is selected when building an asset bundle?
- A. Assets are auto-allocated to the bundle as they are transferred into the stockroom
- B. Assets that are available only in the local stockroom are displayed and are available for selection
- C. Assets are allocated only when all the assets that are part of the defined bundle are available in the local stockroom
- D. Assets are auto-allocated once the inventory is uploaded for a defined bundle
Answer: C
NEW QUESTION # 20
The current value of an asset (original cost less the depreciated amount) is known as:
- A. Current balance
- B. Cost of ownership
- C. Salvage value
- D. Residual value
Answer: D
Explanation:
Explanation
The current value of an asset is the amount that the asset is worth at the present time, based on its original cost and the accumulated depreciation1.
The current value of an asset is also known as the residual value or the book value12.
The residual value is the estimated value of the asset at the end of its useful life2.
The residual value is used to calculate the depreciation expense of the asset over its useful life2.
The residual value is different from the salvage value, which is the estimated value of the asset if it is sold or disposed of2.
The cost of ownership is the total amount of money spent on acquiring, maintaining, and operating an asset over its lifetime3.
The current balance is the amount of money available in an account at a given time4.
References: 1: Asset depreciation 2: Depreciation 3: Cost of ownership 4: Current balance
NEW QUESTION # 21
When working in conjunction with a Field Service Management (FSM) change task, what feature removes the need to manually update the asset record associated to the task?
- A. Asset task
- B. CI update flow
- C. Scheduled job
- D. On-demand job
- E. Asset inventory
Answer: A
Explanation:
* A field service management (FSM) change task is a task that is created from a change request and assigned to a field service agent to perform work on a configuration item (CI) or an asset1.
* An asset task is a task that is created from an asset record and linked to an FSM change task to track the work done on the asset2.
* When an asset task is completed, the asset record associated to the task is automatically updated with the latest information, such as location, status, assignment group, assigned to, and so on2.
* This feature removes the need to manually update the asset record after completing the FSM change task, saving time and ensuring accuracy2.
References: 1: Create a change task for field service 2: Asset tasks
NEW QUESTION # 22
A user's broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record?
(Choose three.)
- A. Related CI record
- B. Software allocations
- C. Maintenance contracts
- D. Depreciation values
- E. Disposal information
Answer: A,B,C
NEW QUESTION # 23
What is the name of the scheduled job that generates expense lines based on rate cards?
- A. Process Expense Allocations
- B. Process FM Costs
- C. Process Daily Allocations
- D. Process Daily Costs
Answer: D
Explanation:
A rate card is a record that defines the cost of a configuration item (CI), contract, task, or labor.
A rate card can have one-time costs, recurring costs, or both.
A scheduled job is a script that runs at a specified time or interval to perform a specific task.
The Process Daily Costs scheduled job is a script that runs every day to generate expense lines for CIs, contracts, tasks, and labor based on their rate cards .
An expense line is a record that captures the cost of a CI, contract, task, or labor for a given period.
The Process Daily Costs scheduled job calculates the daily cost of each rate card by dividing the recurring cost by the number of days in the billing cycle.
The Process Daily Costs scheduled job also prorates the one-time cost of each rate card by dividing it by the number of days in the amortization period.
The Process Daily Costs scheduled job creates expense lines for each rate card with the calculated daily cost and the current date.
The Process Daily Costs scheduled job also updates the total cost and remaining cost fields of each rate card based on the generated expense lines. References:
[Cost Management - Product Documentation: San Diego - ServiceNow]
[Scheduled Jobs - Product Documentation: San Diego - ServiceNow]
[Process Daily Costs - Product Documentation: San Diego - ServiceNow]
NEW QUESTION # 24
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
- A. Activate HAM and then re-run the scheduled FSM jobs
- B. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
- C. No configuration is required: asset tasks automatically activate behind the scenes
- D. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
Answer: C
Explanation:
To activate HAM, navigate to System Definition > Plugins and search for Hardware Asset Management. Click Activate/Upgrade and follow the instructions1.
To run the scheduled job "Asset - Create FSM asset tasks", navigate to System Definition > Scheduled Jobs and search for the job name. Click Execute Now to run the job immediately or set a schedule for it to run periodically2.
The scheduled job will create asset tasks for existing incidents, changes, and work orders that have assets associated with them. The asset tasks will be linked to the parent records and will have the same state and assignment group as the parent records2.
The asset tasks will allow the asset managers to track and manage the assets involved in the service delivery processes3. Reference:
1: Hardware Asset Management - ServiceNow
2: Asset - Create FSM asset tasks scheduled job
3: Hardware Asset Management and Field Service Management integration
NEW QUESTION # 25
Which catalog facilitates the ability to source from existing stock?
- A. Service Catalog
- B. Procurement Catalog
- C. Product Catalog
- D. Vendor Catalog
Answer: A
NEW QUESTION # 26
Which of the following are valid substates of the Retired state? (Choose four.)
- A. Disposed
- B. Vendor Credit
- C. Pending Disposal
- D. Sold
- E. Donated
- F. Destroyed
Answer: A,B,D,E
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, the Retired state indicates that the asset is no longer in use and is ready for disposal or reuse. The substates of the Retired state are:
Disposed: The asset has been discarded or recycled.
Donated: The asset has been given away to a charity or a non-profit organization.
Vendor Credit: The asset has been returned to the vendor for a credit or a refund.
Sold: The asset has been sold to a third party.
The substate Pending Disposal is not valid for the Retired state, as it is only available for the states In Stock and In Transit. The substate Destroyed is not valid for the Retired state, as it is only available for the state In Use. References:
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Setting asset states and substates
NEW QUESTION # 27
Stockroom C has seven Bluetooth keyboards with a total value of $630. The asset manager procures two more of the same model keyboards for $360 and adds them to Stockroom C. When one of these keyboards is consumed, what is the value of the consumed Bluetooth keyboard?
- A. $180
- B. $90
- C. $110
- D. $63
Answer: D
Explanation:
Explanation
To calculate the value of the consumed Bluetooth keyboard, you need to use the average cost method, which is one of the methods for valuing inventory in ServiceNow Hardware Asset Management1. The average cost method assigns the same cost to each unit of inventory, regardless of when or at what price they were purchased. The average cost is calculated by dividing the total cost of goods available for sale by the total number of units available for sale. In this case, the total cost of goods available for sale is$630 + $360 = $990, and the total number of units available for sale is 7 + 2 = 9. Therefore, the average cost per unit is $990 / 9 =
$110. This means that each Bluetooth keyboard in Stockroom C has a value of $110, regardless of whether it was part of the original seven or the newly procured two. Hence, when one of these keyboards is consumed, the value of the consumed Bluetooth keyboard is $110. References:
Inventory valuation methods, which explains how to use different methods for valuing inventory in ServiceNow Hardware Asset Management, such as average cost, first in first out (FIFO), last in first out (LIFO), and specific identification.
NEW QUESTION # 28
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)
- A. Create flows
- B. Import assets
- C. Create and delete asset records
- D. Revert normalization results
- E. Add Service Catalog entries
- F. Create purchase orders
Answer: B,C,D,E
Explanation:
According to the Hardware Asset Management page, the ham_admin role grants the user the following permissions:
Create, read, update, and delete hardware asset records
Import hardware assets from external sources
Revert normalization results for hardware assets
Add hardware assets to the Service Catalog
These permissions correspond to the options A, B, E, and F in the question.
The options C and D are not part of the ham_admin role, and are not mentioned in the ServiceNow Hardware Asset Management documents. Reference:
Hardware Asset Management
Hardware Asset Management roles and permissions
NEW QUESTION # 29
An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:
- A. On order
- B. In use
- C. Awaiting delivery
- D. Pending transfer
Answer: A
Explanation:
When an asset is manually created from a purchase order before it has been shipped by the supplier, the default state of the asset is set to On order. This state indicates that the asset has been ordered but not yet received. The asset state will change to Awaiting delivery when the asset is shipped by the supplier, and to In stock when the asset is received by the stockroom. The asset state will change to In use when the asset is deployed to a user or a location, and to Pending transfer when the asset is ready to be transferred to another stockroom or location. The asset state will change to Retired when the asset is disposed of or returned to the supplier. References:
* Hardware Asset States, which describes the different states and substates of hardware assets and how they are used to track the asset lifecycle.
* Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.
* Hardware Asset Lifecycle Automation, which explains how to automate the workflows and tasks for managing the assets throughout their lifecycle stages, from request to retire.
NEW QUESTION # 30
Which mobile app can users leverage to view the assets assigned to them and create incidents to report issues with their devices?
- A. Now Mobile app
- B. Now Agent Mobile app
- C. Now Onboarding app
- D. Now My Assets app
Answer: B
NEW QUESTION # 31
What is the purpose of stock rules? (Choose two.)
- A. To send notifications when a low quantity threshold is detected in a stockroom
- B. To track stock orders from a vendor
- C. To automatically transfer assets when a low quantity threshold is detected in a stockroom
- D. To track stock movement between stockrooms
- E. To send notifications when a stock shipment arrives at a stockroom
Answer: C,D
NEW QUESTION # 32
What are the goals of IT asset management (ITAM)? (Choose four.)
- A. Optimize cost
- B. Provide financial reporting
- C. Improve productivity
- D. Track logical relationships
- E. Improve operational usage
- F. Provide decision support
Answer: A,B,C,D
NEW QUESTION # 33
What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?
- A. Transform normalization
- B. Transform mappings
- C. Mapping assist
- D. Normalization mappings
- E. Normalization transformation
Answer: D
Explanation:
Normalization mappings are a feature of the Hardware Asset Management (HAM) application that allow you to standardize the manufacturer name, model name, and model number of hardware assets in the Configuration Management Database (CMDB)1.
Normalization mappings are created by matching the values from the discovery source to the values in the Product Catalog2.
Normalization mappings help you to fully normalize hardware models by ensuring that the asset data is consistent, accurate, and complete3. References:
Hardware Normalization
Create normalization mappings
What is Hardware Asset Management?
NEW QUESTION # 34
When transferring non-consumable assets between stockrooms, how must they be transferred?
- A. In sets of two items
- B. As a single entity with a quantity of one
- C. No more than 10% of the source stockroom's inventory
- D. In groups of ten items
Answer: B
Explanation:
According to the Hardware Asset Management documentation, non-consumable assets are assets that are not depleted or used up when they are applied or consumed, such as laptops, monitors, or routers.
Non-consumable assets are tracked individually in the ServiceNow platform, and each asset has a unique asset tag and serial number.
When transferring non-consumable assets between stockrooms, they must be transferred as a single entity with a quantity of one, as stated in the Hardware Asset Management documentation: "Non-consumable assets are transferred as a single entity with a quantity of one. For example, a laptop is transferred as a single entity with a quantity of one." Therefore, the correct answer is option C, as a single entity with a quantity of one. References:
Hardware Asset Management documentation
What is Hardware Asset Management?
NEW QUESTION # 35
When creating a stock rule that replenishes from a vender, what is primary requirement for the warehouse stockroom? (Choose two.)
- A. The stockroom manager must have a valid time zone
- B. The stockroom manager must have a valid email address Most Voted
- C. The stockroom must have an assignment group
- D. The stockroom must have an assigned manager Most Voted
- E. The stockroom manager must have a valid mobile phone
Answer: B,D
Explanation:
* According to the ServiceNow Product Documentation on Stock Rules1, stock rules are records that define the conditions and actions for replenishing the stock of assets in a stockroom when they drop below a specified threshold1.
* According to the ServiceNow GlideFast blog post on Stock Rules in ServiceNow2, when creating a stock rule that replenishes from a vendor, the primary requirement for the warehouse stockroom is that it must have an assigned manager and the manager must have a valid email address2.
* The reason for this requirement is that the stock rule will generate a purchase order for the procurement of additional assets from the vendor, and the purchase order will be sent to the stockroom manager's email address for approval2.
* The other options are not primary requirements for the warehouse stockroom when creating a stock rule that replenishes from a vendor. The stockroom does not need to have an assignment group, a valid mobile phone, or a valid time zone for the stock rule to work.
References:
* 1: ServiceNow Product Documentation: Stock Rules
* 2: Stock Rules in ServiceNow - GlideFast ServiceNow
NEW QUESTION # 36
When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?
- A. Certificate of decommission
- B. Certificate of destruction
- C. Certificate of disposal
- D. Certificate of discharge
- E. Certificate of retirement
Answer: C
Explanation:
When disposing of an IT asset through a vendor, the asset manager should attach a certificate of destruction to the retired asset's record1.
A certificate of destruction is a document that verifies that the asset has been destroyed in a secure and compliant manner by the vendor1.
A certificate of destruction should include information such as the asset tag, serial number, model, manufacturer, date of destruction, method of destruction, and signature of the authorized person1.
A certificate of destruction helps the asset manager to ensure that the asset is no longer in use, that the data on the asset is erased, and that the asset is disposed of in accordance with environmental, regulatory, and legal requirements1. Reference:
1: Hardware Asset Disposal
NEW QUESTION # 37
When working in conjunction with a Field Service Management (FSM) change task, what feature removes the need to manually update the asset record associated to the task?
- A. Asset task
- B. CI update flow
- C. Scheduled job
- D. On-demand job
- E. Asset inventory
Answer: A
Explanation:
Explanation
A field service management (FSM) change task is a task that is created from a change request and assigned to a field service agent to perform work on a configuration item (CI) or an asset1.
An asset task is a task that is created from an asset record and linked to an FSM change task to track the work done on the asset2.
When an asset task is completed, the asset record associated to the task is automatically updated with the latest information, such as location, status, assignment group, assigned to, and so on2.
This feature removes the need to manually update the asset record after completing the FSM change task, saving time and ensuring accuracy2.
References: 1: Create a change task for field service 2: Asset tasks
NEW QUESTION # 38
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Earning the CIS-HAM certification demonstrates a person's proficiency in managing hardware assets using the ServiceNow platform. Certified Implementation Specialist - Hardware Asset Management certification provides an excellent opportunity for professionals to enhance their career prospects and unlock new job opportunities. Certified professionals can work as IT asset managers, hardware asset managers, or ServiceNow administrators in various organizations. Additionally, earning the CIS-HAM certification differentiates a person from other IT professionals and validates their expertise in hardware asset management.
ServiceNow CIS-HAM exam covers a wide range of topics, including hardware asset management, configuration management, discovery, and reporting. It also includes hands-on lab exercises that enable candidates to demonstrate their practical skills in managing and maintaining hardware assets using ServiceNow. CIS-HAM exam is conducted online and can be taken from anywhere in the world.
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