Salesforce Sales-Cloud-Consultant Practice Verified Answers - Pass Your Exams For Sure! [2021]
Valid Way To Pass Salesforce Certification's Sales-Cloud-Consultant Exam
NEW QUESTION 47
Universal Containers has a private sharing model for accounts and opportunities. As part of its sales strategy, each sales representative collaborates with the same set of individuals for each opportunity.
What should a consultant recommend to grant sales representatives the appropriate access to an opportunity?
- A. Create a public group for each team and have the sales representatives configure his or her default opportunity team
- B. Enable opportunity team selling and have each sales representative configure his or her default teams
- C. Enable Chatter and configure a customer Chatter group for the opportunity to allow collaboration on ideas.
- D. Create a trigger for each sales representative that would automatically share the opportunity with his or her default opportunity team.
Answer: B
NEW QUESTION 48
Universal Containers would like to associate some contacts with more than one Account (e.g., a contact is an employee of one account and on the boards of several other Accounts). What solution should a consultant recommend to meet this requirement?
- A. Add the contacts to the partner related list on the second Account.
- B. Enable Contact to multiple Accounts feature
- C. Associate the contact to other account using lookup field.
- D. Clone the contact record and add to the 2nd account.
Answer: B
NEW QUESTION 49
Universal Containers wants to be able to assign Cases based on the same criteria they use for Live Agent
chats. Which feature should a Consultant recommend?
- A. Live Agent Queue-based routing
- B. Omni-channel Queue-based routing
- C. Case Skills-based Assignment Rules
- D. Omni-channel Skills-based routing
Answer: A
NEW QUESTION 50
UC requires credit checks for all opportunities greater than$50000. The credit management team members are all Salesforce users. What should a consultant recommend to notify the credit manager that an opportunity needs a credit check?
- A. Use an Apex trigger to create a task for the credit manager user.
- B. Use a validation rule to send an email to the credit manager role.
- C. Use workflow to assign a task to the credit manager user.
- D. Use workflow to send an email to the credit manager profile.
Answer: A
NEW QUESTION 51
The shipping department at the Universal Containers is responsible for sending product samples as part of the
sales process. When an opportunity moves to the 'Sampling1 stage, Universal Containers an automatic email
sent to the shipping department listing the Products on the opportunity. How can this requirement be met using
a workflow email?
- A. Create it on the Opportunity Product using an HTML email template.
- B. Create it on the Opportunity using an HTML email template.
- C. Create it on the Opportunity Product using a visualforce email template.
- D. Create it on the Opportunity using a visualforce email template.
Answer: C
NEW QUESTION 52
Which task should be included in a business continuity plan for a contact center? (There are three correct
answers.)
- A. Route cases to agents in an alternate center.
- B. Update the case status field values.
- C. Deliver training on case handling for contingent staff.
- D. Disable the Interactive Voice Response (IVR) system.
- E. Monitor service level agreements (SLAs) and notify customers.
Answer: A,C,E
NEW QUESTION 53
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
- A. Net promoter Score
- B. Customer Purchase History
- C. customer satisfaction Survey
- D. Service Level Agreement
- E. Customer Support Requests
Answer: A,B,C
NEW QUESTION 54
Which best describes the Salesforce Automation feature "Activities"?
- A. Allows to better automate the sales methodology.
- B. Identifies key stakeholders from the buy side.
- C. Enforces the business process.
- D. Determines the sales stages of an organization.
- E. Ensures that we are tracking our progress towards the desiredstates.
- F. Makes sure we recognize those involved in the sales process.
Answer: E
NEW QUESTION 55
The VP of sales at Universal Containers wants to be able to see a visual representation of sales by month for
each account in salesforcel mobile app.
What should a consultant recommend to meet this requirement?
- A. Embed a chart on the account page and use a custom link to filter by account
- B. Create a dashboard component and use chatter feed on the account on salesfrocel
- C. Embed a chart on the account page, no other customization needed
- D. Create a of visualforce page with an embedded chart component for each account.
Answer: C
NEW QUESTION 56
Match this tip with its design consideration. "Users should not do things more than once because it takes time
and may create dirty data"
- A. Record types and page layouts
- B. Minimized redundant data entry
- C. Reduced clicks
- D. Tab and field naming
- E. Workflow rules and approvals
- F. Search
Answer: B
NEW QUESTION 57
Universal Containers is looking to reduce the volume of calls into their Product Contact Center. Which three features should a Consultant recommend? Choose 3 answers
- A. Public knowledge
- B. Field service
- C. Communities
- D. Chatter questions
- E. Macros
Answer: A,C,D
NEW QUESTION 58
Northern Trail Outfitters (NTO) manages opportunity forecasts using the standard forecast categories in Salesforce customizable forecasting. Each sales stage is aligned with a forecast category. When reviewing the forecast, NTO wants the roll-up of just the opportunities that are in pipeline, best case, and commit. What number in the forecast would provide NTO with the appropriate information?
- A. Pipeline + Best Case
- B. Pipeline + Closed/Won
- C. Pipeline + Commit
- D. Pipeline
Answer: A
NEW QUESTION 59
CORRECT TEXT
What is Partner Portal and what does it provide?
Answer:
Explanation:
A
partner portal allows partner users to log in to Salesforce througha separate website than your non-partner users. Partner users canonly see the data that you have made available to them. Furthermore, partner users can only manipulate data if you give them the appropriate user permissions.
NEW QUESTION 60
Arrange the steps to create a record in the correct order (using Salesforce Classic).
- A. Enter the record details in the specified fields
- B. Select Save from the menu
- C. Open the menu and select New
- D. Open the recordsin the list view or highlight the object tab
Answer: A,B,C,D
NEW QUESTION 61
Which best describes the Salesforce Automation feature "Contact Roles" ?
- A. Allows to better automate the sales methodology.
- B. Enforces the business process.
- C. Determines the sales stages of an organization.
- D. Ensures that we are tracking our progress towards the desired states.
- E. Makes sure we recognize those involved in the sales process.
- F. Identifies key stakeholders from the buy side.
Answer: F
NEW QUESTION 62
Sales management at Northern Trail Outfitters (NTO) would like to track the following information: * Number of open opportunities in the current quarter by sales representative * Number of closed opportunities in the last quarter by sales representatives What should a consultant recommend to meet these requirements?
- A. Create a dynamic dashboard
- B. Create an analytic snapshot
- C. Create a joined report
- D. Create a summary report with cross filters
Answer: C
NEW QUESTION 63
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