2021 Latest 100% Exam Passing Ratio - Sales-Cloud-Consultant Dumps PDF
Pass Exam With Full Sureness - Sales-Cloud-Consultant Dumps with 263 Questions
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NEW QUESTION 120
Universal Containers is moving their legacy Customer Relationship Management (CRM) system to salesforce
sales cloud. What should the consultant recommend to ensure a successful implementation?
- A. Review the current system with all levels of users to understand their requirements
- B. Review the current system with and configure sales cloud to work in the same way
- C. Review the current system with executive management to understand their requirement
- D. Review the current system with IT management to understand their requirement
Answer: C
NEW QUESTION 121
You have completed the configuration of Salesforce CRM for your client. You have a data set that is clean and ready to be migrated into Salesforce CRM. What should you do prior to loading this data set?
- A. Set up delegated administrators
- B. Suspend workflow rules
- C. Install a connector for Microsoft Office
- D. Deactivate users
Answer: B
NEW QUESTION 122
Cloud Kicks recently started using Sales Cloud and hosts its business website outsite of Salesforce. On its website, Cloud Kicks has a lead generation web page. The VP of Sales wants the Leads captured in its self-hosted website to be reflected in Salesforce. What should Consultant reccomend?
- A. Implement Salesforce Connect to create Leads in Salesforce from the Cloud Kics website.
- B. Implement the SOAP web service API to send Leads from the Cloud Kicks website to Salesforce.
- C. Implement Web-to-Lead to create Leads in Salesforce from the Cloud Kicks website.
- D. Implement the REST web service API to send Leads from the Cloud Kicks website to Salesforce.
Answer: C
NEW QUESTION 123
Cloud Kicks needs to associate some Contacts with more than one Account. Which solution should a consultant recommend to meet this requirement?
- A. Add Contact to the partners related list on the other Accounts.
- B. Use lead conversion to automatically copy the Contact information from Account A to Account B.
- C. Use the Contact roles related list on Accounts.
- D. Use the Contact to multiple accounts feature.
Answer: D
NEW QUESTION 124
Which two processes should be recommended to track campaigns that influence won opportunities? Choose 2 answers
- A. Automatically add child campaigns of the primary campaign source if the child campaigns have an end date that falls before the opportunity close date.
- B. Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity.
- C. Have the administrator specify a time frame that limits the time a campaign can influence the opportunity after the campaign first associated date and before the opportunity created date.
- D. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date
Answer: B,C
NEW QUESTION 125
Universal Containers decided to start using salesforce for all its sales automation its current sales database has
about 50 million records. These records were all migrated into the database from other legacy systems. After
migration to salesforce UC wants to be able to search and cross reference records with the original source
system. What should a consultant recommend to meet the requirement?
- A. Use a custom field named external Id and map this to the current record Id Value
- B. Use a custom external Id field and map this to the original record id value
- C. Use the standard external Id field and map this to the current record Id Value
- D. Use the standard external Id field and map this to the original record Id value
Answer: B
NEW QUESTION 126
CORRECT TEXT
What is the capability and limit of using email from within Salesforce?
Answer:
Explanation:
You can email contacts, leads, person accounts, and users in your organization directly from account, contact, lead, opportunity, case,campaign, or custom object pages. There is no limit on the numberof these emails sent individually.
NEW QUESTION 127
Universal Finance has two sales divisions. Sales Division As customers are individuals: Ind Sales Division B's customers are businesses. Of Each division's sales representatives have their own user profiles, and person accounts are enabled. Sales Division B's sales representatives should not be able to create person accounts; they should only be able to create business accounts. What solution should a consultant recommended to meet these requirements?
- A. Check the "disable person accounts" permission on the Division B sales representative user profile.
- B. Use field-level security to hide the "Is Person Account" Checkbox from the Division B sales representative '-' user profile.
- C. Remove person account record types from the Division B sales representative user profile.
- D. Use Divisions to hide person accounts from the Division B sales representative user profile.
Answer: C
NEW QUESTION 128
A company has these requirements for dealing with Cases:
- Handled efficiently and by the right agents
- Distributing the load so that agents do NOT have to manually select the next Case to work
Which two Omni-Channel features will assist in this routing and distribution? Choose 2 answers
- A. Route to agents with the most capacity to take on new work.
- B. Route to agents with the most cases closed for that topic.
- C. Route to agents staffing the assigned overflow queues.
- D. Route to agents with the least amount of active assigned work.
Answer: A,D
NEW QUESTION 129
During the planning stage of a project, what customer information should be requested to ensure requirements are successfully gathered? Choose 3 answers
- A. Company financial information
- B. Key reports from the current system
- C. List of stakeholders with roles and titles
- D. Listof required objects and fields
- E. Organizational chart with titles
Answer: D,E
NEW QUESTION 130
Universal Containers would like to implement Omni-Channel within Service Cloud for their representatives.
What is the first step an Administrator is required to perform in order to configure Omni Channel?
- A. Assign Users to Omni-Channel permissions
- B. Enable Omni-Channel by clicking Settings in Setup
- C. Assign Users to the Omni-Channel Feature License
- D. Contact Salesforce to have Omni-Channel enabled
Answer: B
NEW QUESTION 131
Universal Containers Credit department uses the 3rd party application for credit ratings. Credit department manager need to launch an external web based credit application from a customer's account record in salesforce. The application uses the credit id on the account object. What should a consultant recommended to meet these requirement?
- A. Create a custom Credit Id field as an external Id on the account object to lunch the credit application and pass the credit Id.
- B. Create a formula field that uses a hyperlink function to launch the credit application and pass the credit Id
- C. Create the workflow rule to launch the product fulfilment application and pass the credit Id.
- D. Create a custom button that calls an apex trigger to launch the credit application and pas the credit id.
Answer: B
NEW QUESTION 132
Sales methodology means an industry-recognized standard sales process.
- A. True
- B. False
Answer: B
NEW QUESTION 133
What is Partner Portal and what does it provide?
Answer:
Explanation:
A partner portal allows partner users to log in to Salesforce through a separate website than your non-partner users. Partner users can only see the data that you have made available to them. Furthermore, partner users can only manipulate data if you give them the appropriate user permissions.
NEW QUESTION 134
Sales representatives at universal containers want to share product specification with customers who do not have salesforce access. These customers should only be allowed to preview the document in the browser without download permissions. What solution should a consultant recommend to meet this requirement?
- A. Upload the file to documents and enable the externally available option.
- B. Upload the file to chatter files and disable the download delivery option.
- C. Upload the file to content and disable the download delivery option.
- D. Upload the file to chatter files and enable the password protection option.
Answer: C
NEW QUESTION 135
Forecast Category "Best Case" can be summarized as:
- A. Closed
- B. Closed + Commit
- C. Closed + Commit + Best Case
- D. Commit + Best Case + Pipeline
Answer: C
NEW QUESTION 136
The Cloud Kicks pipeline and forecasting reports are inaccurate because sales representatives are creating opportunities after they are already closed/won. The VP of Sales wants visibility on how often the sales representatives are creating opportunities like this. Which two solutions should the Consultant recommend?
Choose 2 answers
- A. Utilize a process builder to send an email to sales management when the Opportunity is created in the closed/won stage.
- B. Implement a process builder that automatically updates the Opportunity to the first stage in the sates process.
- C. Configure a report that displays Opportunities that have a closed date less than, or equal to, the created date.
- D. Enable High Velocity Sales so that the VP of Sales can get a global view of quick closed Opportunities.
- E. Run the Opportunity pipeline standard report to view the upcoming Opportunities by stage.
Answer: A,C
NEW QUESTION 137
A company is planning for the migration of an existing knowledge base into Salesforce Knowledge. Which set
of factors should be considered in selecting which articles to migrate?
- A. Original creation date and total number of article views
- B. Last modified date and number of recent article views
- C. Original creation date and average rating of articles
- D. Last modified date and frequent search terms
Answer: B
NEW QUESTION 138
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