Practice EXIN ITIL ITILFND_V4 exam. Online Exam Practice Tests with detailed explanations! Pass ITILFND_V4 with confidence!
ITILFND_V4 - ITIL 4 Foundation Practice Tests 2021 | DumpsValid
NEW QUESTION 43
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?
- A. Start where you are
- B. Collaborate and promote visibility
- C. Keep it simple and practical
- D. Optimize and automate
Answer: C
NEW QUESTION 44
What are the ITIL guiding principles used for?
- A. To help an organization make good decisions
- B. To identify activities that an organization must perform in order to deliver a valuable service
- C. To ensure that an organization's performance continually meets stakeholders' expectations
- D. To direct and control an organization
Answer: A
NEW QUESTION 45
Which is a responsibility of a customer within the service level management process?
- A. Measure service availability
- B. Agree Service level targets
- C. Supply good or services
- D. Negotiate third party contracts
Answer: B
NEW QUESTION 46
Which is a service request?
- A. Requesting investigation of a degraded service
- B. Requesting an enhancement to an application
- C. Requesting a workaround for an issue
- D. Requesting information about how to create a document
Answer: D
Explanation:
Explanation
NEW QUESTION 47
What is warranty?
- A. The amount of money spent on a specific activity or resource
- B. Assurance that a product or service will meet agreed requirements
- C. The functionality offered by a product or service to meet a particular need
- D. The perceived benefits, usefulness and importance of something
Answer: B
NEW QUESTION 48
Which two statements about an organization's culture are CORRECT?
It is created from shared values based on how it carries out its work It is determined by the type of technology used to support services It should be based on the culture of prospective suppliers It should be based on the objectives of the organization
- A. 1 and 2
- B. 3 and 4
- C. 2 and 3
- D. 1 and 4
Answer: D
NEW QUESTION 49
Which describes a set of defined steps for implementing improvements?
- A. The `engage' value chain activity
- B. The `continual improvement model'
- C. The `continual improvement register'
- D. The `improve' value chain activity
Answer: B
NEW QUESTION 50
How does a service consumer contribute to the reduction of disk?
- A. By communicating constraints
- B. By managing server hardware
- C. By managing staff availability
- D. By paying for the service
Answer: A
NEW QUESTION 51
What should be used to set user expectations for request fulfillment times?
- A. The consumer demand for the service
- B. The service levels of the supplier
- C. The time needed to realistically deliver the service
- D. The time that the customer indicates for service delivery
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 52
Which statement BEST describes a service request?
- A. A request from a customer for a new service
- B. A generic description for the many types of request for change (RFC) that are received by the IT organization
- C. A generic description for the many different types of demands that are placed upon the IT organization by the users
- D. A high priority RFC from a senior manager
Answer: C
NEW QUESTION 53
Which two statements about an organization's culture are CORRECT?
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
- A. 1 and 2
- B. 3 and 4
- C. 2 and 3
- D. 1 and 4
Answer: D
NEW QUESTION 54
What is defined as a cause, or potential cause, of one or more incidents?
- A. Problem
- B. Known error
- C. Event
- D. Change
Answer: A
NEW QUESTION 55
Which practice coordinates the classification, ownership and communication of service requests and incidents?
- A. Problem management
- B. Relationship management
- C. Service desk
- D. Supplier management
Answer: C
NEW QUESTION 56
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
- A. Start where you are
- B. Progress iteratively with feedback
- C. Keep is simple and practical
- D. Focus on value
Answer: A
NEW QUESTION 57
Which process is responsible for managing all service requests from users?
- A. Event management
- B. Request fulfilment
- C. Incident management
- D. Change fulfilment
Answer: B
NEW QUESTION 58
What are the three phases of 'problem management'?
- A. Incident management, problem management, change enablement
- B. Problem identification, problem control, error control
- C. Problem logging, problem classification, problem resolution
- D. Problem analysis, error identification, incident resolution
Answer: B
NEW QUESTION 59
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?
- A. Feedback should only be taken into account when one iteration fails to meet its objective
- B. Feedback should be reduced for large improvements as it is unlikely that circumstances will change
- C. Each iteration should be continually re-evaluated based on feedback
- D. Each iteration should be designed before starting the initiative and implemented without feedback
Answer: C
NEW QUESTION 60
Which is NOT a component of the service value system?
- A. The guiding principles
- B. The four dimensions of service management
- C. Governance
- D. Practices
Answer: B
NEW QUESTION 61
Which dimension considers how knowledge assets should be protected?
- A. Organizations and people
- B. Information and technology
- C. Value streams and processes
- D. Partners and suppliers
Answer: B
NEW QUESTION 62
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?
- A. Feedback should only be taken into account when one iteration fails to meet its objective
- B. Feedback should be reduced for large improvements as it is unlikely that circumstances will change
- C. Each iteration should be continually re-evaluated based on feedback
- D. Each iteration should be designed before starting the initiative and implemented without feedback
Answer: C
Explanation:
Explanation
NEW QUESTION 63
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