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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which component is focused on the activities needed by an organization to help it co-create value?

A) Guiding principles
B) Practices
C) Continual improvement
D) Service value chain

2. Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

A) Problem identification
B) Problem analysis
C) Problem control
D) Error control

3. What is included in the purpose of the 'continual improvement' practice?

A) Creating collaborative relationships with key suppliers to realize new value
B) Identifying and continually improving relationships with and between stakeholders
C) Aligning the organization's practices and services with changing business needs
D) Ensuring that delivery of services is properly assessed, monitored, and improved against targets

4. Which statement about outcomes is CORRECT?

A) They allow service consumers to achieve a desired result
B) They are deliverables provided to service consumers
C) They co-create value for service providers by reducing costs and risks
D) They provide products to service providers based on outputs

5. Which of the following ensures that a service provider and a service consumer continually co- create value?

A) Service relationship management
B) Service level management
C) Service consumption
D) Service offerings

Solutions: