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HP HP2-I17 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Printing Portfolio Overview | 25% | - HP LaserJet and InkJet product families - Use cases and target customer segments - Key specifications and technologies |
| Customer Needs Analysis & Sales Process | 25% | - Identify customer printing requirements - Match products to business needs - Consultative sales approach |
| Competitive Positioning | 20% | - HP unique selling points - Addressing competitive objections - Comparison with competing solutions |
| Features, Benefits and Value Proposition | 30% | - Cost-per-page and efficiency advantages - Security, reliability and sustainability features - Solutions differentiation and added value |
HP Selling HP Printing Hardware 2020 Sample Questions:
Question 1
The IT director at a growing international law firm tells you that the firm doesn't currently have a print security policy, even though they recently recovered from a cyberattack. The director says that the IT department focuses on infrastructure availability, not security. What should you recommend for this customer?
A. HP Fleet Aware support
B. HP Managed devices with HP FutureSmart firmware
C. HP Print Security Services
D. HP Device as-a-Service
Question 2
A large SMB customer considering an upgrade tells you that the company considers laser printers to be for businesses and inkjet printers to be tor home offices. How should you respond? (Select two.)
A. Businesses of any size can use the stapling and finishing options available on select HP PageWide models.
B. HP PageWide is different from typical home printers because it leverages industrial technology.
C. With HP FutureSmart firmware 3.7 and later, customers can upgrade their existing printers with the latest features.
D. HP LaserJet printers deliver leading laser performance, print-shop-quality color documents, and the best value for color printing.
E. Today's businesses can use HP ScanJet document capture solutions to transform piles of paper into streamlined digital workflows.
Question 3
What is a difference between HP PageWide printers and HP LaserJet printers?
A. HP PageWide printers have lower color costs, faster speeds, and less package waste.
B. HP PageWide printers produce better image quality on a wider variety of paper grades.
C. HP PageWide printers feature plug-and-play components; HP LaserJets feature customizable components.
D. HP PageWide printers have faster paper feeds at the same cost per page as HP LaserJets.
Solutions:
| Question 1 Answer: B | Question 2 Answer: A,B | Question 3 Answer: A |
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