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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

Question 1

Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?

A. HP Cross Sell Solution
B. HP Sales Central
C. HP Support Center
D. HP Cirrus

Question 2

HP Next Business Day Onsite services benefit customers in which ways? (Select two.)

A. They cover repairs due to spills, drops, or electrical surges.
B. They can be enhanced by adding remote support for minimal additional cost.
C. They automatically come with the Image and Application service.
D. They enable IT resources to focus more on the value-added business tasks.
E. They help minimize the impact of downtime on the business.

Question 3

A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A. protect new hardware with different HP Services
B. extend with Post-Warranty Care Pack
C. propose Accidental Damage Protection
D. extend with a standard or custom service contract

Question 4

With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A. An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
B. An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
C. An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
D. An authorized HP services technician arrives to repair the device onsite on the next business day.

Solutions: