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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selling HP Lifecycle Services | - Value-based selling approach - Identifying customer requirements - Positioning lifecycle services in sales cycles |
| Topic 2: HP Device Lifecycle Management | - Asset management and optimization - Device refresh and retirement strategies - Device deployment and onboarding services |
| Topic 3: HP Workforce Computing Lifecycle Services Overview | - Core value proposition of lifecycle services - Customer outcomes and business value |
| Topic 4: Workforce Computing Services Portfolio | - Managed workplace services - Security and endpoint protection services - Support and maintenance offerings |
| Topic 5: Sustainability and Modern Workplace Strategy | - Sustainable IT lifecycle practices - Hybrid workforce enablement |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)
- A. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
- B. The partner must install the HP software on all HP and non-HP customer devices.
- C. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
- D. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
Correct Answer: A,D 🗳️
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A customer with a hybrid workforce and overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles, with unique device specifications, and across different locations. Management is concerned about asset tracking, deployment, and management with the refresh.
How would HP Configuration and Deployment offerings help this customer?
- A. By offering 1TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
- B. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
- C. By automating and streamlining asset management and physical device tracking using Predefined Asset Tagging
- D. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
Correct Answer: C 🗳️
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Correct Answer:
Explanation:
A screenshot of a computer Description automatically generated
Here is the correct matching of theHP Hardware Support Services Add-on Support Care Packwith the features it provides:
* Accidental Damage ProtectionSupport features the Care Pack provides: Allows customers to avoid out-of-pocket repair or replacement costs caused by events such as unpredictable drops, spills, or electrical surges.
* Travel CoverageSupport features the Care Pack provides: Includes Pick-up and Return and HP Care.
* Defective Media RetentionSupport features the Care Pack provides: Allows customers to keep their defective hard drives that require warranty replacement with replacement drives at no additional cost.
These add-on services offer extended protection beyond the basic warranty, helping customers mitigate costs and enhance coverage for specific scenarios
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