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NEW QUESTION # 139
Universal Containers uses the Case object to track service tickets. They have implemented Case teams to allow multiple support representatives to manage the Cases. Which two "Filter by owner" options would the user see while creating a list view on the Case object? Choose 2 answers
- A. My Case Teams
- B. Roles
- C. Queue
- D. Public Groups
Answer: A,C
NEW QUESTION # 140
Universal Containers has recently implemented an integration that is populating 50 custom fields on the account object. They would like these fields to be available to Managers for reporting but do not want them to clutter the page layouts. What should the Architect recommend as a solution?
- A. Grant Managers access to the fields using Field-Level Security; do not add them to a page layout.
- B. Add the fields to the Managers' Account Page Layout; mark the page layout section as Collapsed.
- C. Add the fields to a Custom Report; grant the Managers' Role access to the report folder.
- D. Grant the Managers access to the fields using a Role-Based Sharing Rule; leave them hidden on the page layout.
Answer: A
Explanation:
Explanation
The best solution for this scenario is to grant managers access to the fields using field-level security, and do not add them to a page layout. This way, the managers can see the fields in reports, but not on the account record detail page. The other options are either not feasible or not effective.
NEW QUESTION # 141
Universal Containers uses 75,000 distributors that have close to 1 million total users. Distributors need opportunities assigned to the distributor for delivery.
What license recommendation will meet distributor needs?
- A. Sales Cloud
- B. Customer Community Plus
- C. Customer Community
- D. Partner Community
Answer: D
Explanation:
Explanation
The license recommendation that will meet distributor needs is Partner Community. Partner Community licenses are designed for users who are not employees of UC, but are part of their partner ecosystem, such as distributors, resellers, or suppliers. Partner Community users can access standard CRM objects such as accounts, contacts, leads, opportunities, cases, and campaigns. They can also collaborate with other partners and UC employees using Chatter and Communities. Sales Cloud licenses are for internal sales users who need full access to standard CRM and custom objects. Customer Community Plus licenses are for high-volume customers who need access to standard CRM objects and custom objects, but not opportunities. Customer Community licenses are for low-volume customers who need access only to custom objects and a subset of standard CRM objects.
NEW QUESTION # 142
...From customers on company Issued desktops and uses case object to track customer issues and grievances. The company would like to capture images of customer site captured by field consultants while they are editing the case record during customer site visit. The Director of IT wants to minimize customization and promote reusability of code artifacts wherever possible, what recommendations should an architect give to the company to implement the image capture requirement, while ensuring customer that the service rep can continue to use same lightning pages they were trained to use?
- A. Use Lightning Component as an override for "Edit'' action on mobile view allowing image capture feature. No Change required for desktop users.
- B. Create 4 separate button "Edit in Mobile", which opens & custom lightning component that will allow field consultants to add an image. No change required for desktop users.
- C. So Use Lightning Component as an override for "Edit" action on lightning experience allowing image capture feature. Detect the form factor of the device and redirect the user to the default not overridden view.
Answer: C
NEW QUESTION # 143
Universal Containers (UC) has 600 sales reps. UC has rollout plan to deploy salesforce in 3 weeks. At the end of the second week, they received a "User Role Limit Exceeded" error.
After investigation, they discovered that during the user provisioning process, a new role was generated for every new user.
Which two recommendations could solve this problem?
Choose 2 answers.
- A. Remove role hierarchy from salesforce org and control the record access using apex managed sharing.
- B. Review the user provisioning process to not automatically create a user role for any new user.
- C. Contact salesforce support and request to increase the number of users' roles allowed.
- D. Create an Apex class to replace the User Roles by generic one as soon as they are created.
Answer: B,C
Explanation:
Explanation
Reviewing the user provisioning process to not automatically create a user role for any new user and contacting Salesforce support and requesting to increase the number of users' roles allowed are two recommendations that could solve this problem. Salesforce has a limit on the number of roles that can be created in an organization, which depends on the edition and the number of licenses. If this limit is reached, no more roles can be created unless the limit is increased by Salesforce support. Therefore, it is not advisable to create a new role for every new user, as this would quickly exhaust the limit and cause the "User Role Limit Exceeded" error. Option B is incorrect, since removing role hierarchy from Salesforce org and controlling the record access using Apex managed sharing would be a complex and custom solution that would not address the root cause of the problem. Option D is incorrect, since creating an Apex class to replace the User Roles by generic one as soon as they are created would be unnecessary and inefficient.
NEW QUESTION # 144
What advanced tool can Salesforce enable for Large-scale role hierarchy realignments?
- A. Set external organization-wide default to public read only
- B. Partitioning by Divisions
- C. Granular locking
- D. Skinny Table Indexing
Answer: C
NEW QUESTION # 145
Universal Containers has expanded to sell virtual containers for data storage. Virtual container work orders are provisioned immediately by the system and therefore cannot be changed by a sales representative. What is an optimal approach to implement these requirements?
- A. Remove the edit button from the work order page layout.
- B. Remove the Work Order Edit permission from the sales representative Profile.
- C. Implement a sharing rule that changes access for all Work Order to Read.
- D. Change the record type/page layout assignment for Work Order to be Read Only.
Answer: B
Explanation:
Explanation
Removing the Work Order Edit permission from the sales representative profile is the optimal approach to implement these requirements, as it will prevent sales representatives from changing virtual container work orders that are provisioned immediately by the system. Option B is incorrect, since removing the edit button from the work order page layout would not prevent sales representatives from editing work orders using other methods, such as inline editing or data loader. Option C is incorrect, since changing the record type/page layout assignment for Work Order to be Read Only would not affect the edit permission, but only the layout configuration. Option D is incorrect, since implementing a sharing rule that changes access for all Work Order to Read would not prevent sales representatives from editing work orders that they own.
NEW QUESTION # 146
What feature in Salesforce is needed to restrict access to a custom object that has Public Read/Write access?
- A. Page Layout
- B. Profile
- C. Record Type
- D. Role Hierarchy
Answer: B
Explanation:
Explanation
The feature in Salesforce that is needed to restrict access to a custom object that has public read/write access is profile. Profile settings can control the create, read, edit, and delete permissions for a custom object at the user level, regardless of the organization-wide default settings. The other options are either not related to object access or not restrictive enough.
NEW QUESTION # 147
An External Object is created to show Invoices from an external accounting system. When viewing the External Object, a user should only access invoice records the user is authorized to see.
What two actions are required to achieve the above requirement? Choose 2 answers
- A. Restrict access to data in the accounting system.
- B. Setup External Object to use OAuth to connect to the Accounting system.
- C. Create an owner based sharing rule to grant visibility to the Invoice object.
- D. Grant access to the External Object to only the Account Manager profile.
Answer: A,B
Explanation:
Explanation
The two actions that are required to achieve the requirement are setting up External Object to use OAuth to connect to the Accounting system and restricting access to data in the accounting system. OAuth is an authentication protocol that allows Salesforce to securely access data from an external system without storing the username and password of the external system user3. Restricting access to data in the accounting system is a way to ensure that only authorized users can view the invoice records from the external source. Creating an owner based sharing rule to grant visibility to the Invoice object and granting access to the External Object to only the Account Manager profile are not actions that can ensure that a user only accesses invoice records the user is authorized to see.
NEW QUESTION # 148
Universal Containers (UC) has implemented Customer Community with customer community plus license for its distributors. Retail distributors have part-time agents who work for multiple distributors. Those agents should have access to other distributor accounts as well.
What can be configured to grant agents access to different distributor accounts?
- A. Use share group to share distributor accounts with agents who have account contact relationship.
- B. Create sharing set to share distributor accounts with agents using account contact relationship.
- C. Use Apex sharing to share distributor accounts with agents using the Account__ Share table.
- D. Create sharing rules to share distributor accounts with agents.
Answer: C
NEW QUESTION # 149
Universal Health is planning to store patient notes in Salesforce. Patient notes consist of long text notes taken by a use to document phone calls with a patient.
A date audit has identified that these notes can contain Personally Identifiable Information (PII) and Personal Health Information (PHI). The regulatory requirements state that this data must be encrypted at rest as well as in transit.
What should the Architect do in order to make sure Universal Health stays compliant?
- A. No action is required; all Salesforce data is encrypted at rest as part of Salesforce's standard trust measures.
- B. Create a new Custom Field of type "Text (Encrypted)" and move the patient notes data into the new field.
- C. Use an Apex trigger and the Apex Crypto class to encrypt patient notes as soon as they are saved to Salesforce.
- D. Enable Salesforce Shield Platform Data Encryption and mark the patient notes field as encrypted.
Answer: D
NEW QUESTION # 150
Below are some details regarding the organization at Universal containers:
1. Richard and Kevin are the east sales reps and their manager is Karen the East sales executive.
2. Sam and Wilder are West sales reps and the manager is Wendy, the West sales executive.
3. Bob is the CEO and managers both Karen and Wendy
Universal containers role hierarchy follows their management structure. Richard owns an account, NewCompany, and Kevin owns an account, OldCompany. Karen manually shared her account NewWorld with Kevin. However, she has moved to a new role to lead all Named Accounts, and Phil, who replaced her, is the new owner of NewWorld. Which employees will have access to the NewWorld account?
- A. Bob, Phil and Kevin
- B. Bob and Phil
- C. Bob, Karen and Kevin
- D. Bob, Richard, Phil and Kevin
Answer: B
Explanation:
Explanation
The employees who will have access to the NewWorld account are A, Bob and Phil. Bob will have access because he is above Phil in the role hierarchy, and Phil will have access because he is the new owner of the account. Richard and Kevin will not have access because they are not related to Phil by role or account team, and Karen will not have access because she has moved to a new role and lost her manual sharing access.
NEW QUESTION # 151
Universal Containers has junction object called "Job Production Facility", with 2 master-detail relationships to the Job and Production Facility custom objects. Both master records have a private sharing model.
What statement is true if a user's profile allows access (Create/Read) to the Job, but no access to the Production Facility Object?
- A. The user will not be able to see the junction object records or the field values.
- B. The user will be granted read access to the Production Facility record
- C. The user will see the junction object and the link to the Production Facility.
- D. The user will see the junction object but not the link to the Production Facility.
Answer: A
NEW QUESTION # 152
Universal Containers (UC) has a requirement to expose a web service to their business partners. The web service will be used to allow each business partner to query UC's Salesforce instance to retrieve the status of orders. The business partner should only be allowed access to orders for which the business partner is the fulfillment vendor. The Architect does not want the business partners to utilize the standard APIs and would prefer a custom API be developed. Which three design elements should the Architect consider in order to ensure the data security of the solution?
Choose 3 answers
- A. Provide each partner with their own Salesforce login set to API Enabled on the profile.
- B. Set the Orders object's sharing settings to Private in the Org-Wide Defaults
- C. Develop a custom Apex web service with a fulfillment ID input attribute
- D. Develop a custom Apex web service using the "With Sharing" keyword.
- E. Query the Orders object with Dynamic SOQL based upon the fulfillment ID.
Answer: B,D,E
Explanation:
Explanation
To ensure the data security of the custom web service, the Architect should consider the following design elements:
Query the Orders object with Dynamic SOQL based on the fulfillment ID: This will allow the web service to filter the orders based on the input parameter and return only the relevant records to the business partner.
Set the Orders object's sharing settings to Private in the Org-Wide Defaults: This will restrict access to the Orders object to only the owner and users above them in the role hierarchy by default, and prevent unauthorized access from other internal or external users.
Develop a custom Apex web service using the "With Sharing" keyword: This will enforce the sharing rules defined for the Orders object and respect the record-level access of the web service user.
NEW QUESTION # 153
Universal Containers would like to restrict users' access to export reports What option supports this requirement?
- A. Remove the Export button from the report page layout.
- B. Remove the "Export Reports" profile permission.
- C. Remove "Allow Export" on the report folder settings.
- D. Remove the "Report Manager" user permission.
Answer: B
NEW QUESTION # 154
Universal Containers (UC) has created a public group with certain Sales Engineers to help on complex deals and a sharing rule to grant access to these opportunities. Opportunity OWD is private.
What is the impact of these sharing settings?
- A. Sales Engineers direct reports will also have access to these records.
- B. Sales Engineers Managers and their managers in the role hierarchy will also have access to these records.
- C. Sales Engineers that have a similar role of the Sales Engineers of the public group will also have access to these records.
- D. Subordinates of Managers who have Sales Engineers in the public group will also have access to these records.
Answer: B
NEW QUESTION # 155
Universal Containers has a Private Sharing Model for the Opportunity object. Sales Rep A at Universal Containers created the Opportunity record and then transferred ownership of the Opportunity record to Sales Rep B.
Both Sales Rep A and B have the same role in the Role Hierarchy.
What access will Sales Rep A have to the Opportunity after the transfer?
- A. Read/Write
- B. Read Only
- C. No Access
- D. Full Access
Answer: C
NEW QUESTION # 156
Universal Containers has selected a small and diverse group of users to review inactive accounts. Given the Private sharing model, a public group was created and made available to this group of users. A sharing rule was created to make inactive Accounts visible to the public group. However, some of these users are reporting they don't see any of the Accounts that were shared with the public group.
What is the underlying issue for these users?
- A. The users are in profiles that have no access to the Account object.
- B. The users have a permission set that only allow Accounts in "Active" status.
- C. The page layout assigned to these users is different than the Account owner.
- D. The Accounts are owned by users higher in the role hierarchy.
Answer: A
Explanation:
Explanation
The most likely reason why some users cannot see the accounts shared with the public group is that their profiles do not have access to the account object. Sharing rules and public groups cannot grant access to an object that is not enabled by the profile. Option A is incorrect, since permission sets do not control record status. Option B is incorrect, since the role hierarchy does not affect sharing rules. Option D is incorrect, since page layouts do not affect visibility
NEW QUESTION # 157
Universal Containers has set Partners users who will see records owned by partner users in roles below them in the hierarchy of which roles?
Answer:
Explanation:
Executive, Manager, and User
Explanation
The roles that Universal Containers has set for Partners users who will see records owned by partner users in roles below them in the hierarchy are Executive, Manager, and User2. These are the default roles that are created when you enable Partner Super User Access in Salesforce2. Partner Super User Access allows partner users to access records belonging to users in their account at their same role or lower in the role hierarchy, for Cases, Leads, Opportunities and Custom Objects.
NEW QUESTION # 158
By default, how many roles are created when the first external user is created on a partner account?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
Explanation:
Explanation
By default, three roles are created when the first external user is created on a partner account. These roles are Executive, Manager, and User. They form a role hierarchy that determines the level of access to data for the partner users
NEW QUESTION # 159
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