PEGAPCDC87V1 exam questions for practice in 2025 Updated 182 Questions
Updated May-2025 Premium PEGAPCDC87V1 Exam Engine pdf - Download Free Updated 182 Questions
The PEGAPCDC87V1 exam is an excellent way for professionals to validate their skills and knowledge in Pega Decisioning. Candidates who pass PEGAPCDC87V1 exam have demonstrated their proficiency in designing and implementing customer-centric decisioning strategies using the Pega Decisioning platform. Certified Pega Decisioning Consultant (PCDC) 87V1 certification is highly valued in the industry and is recognized globally.
NEW QUESTION # 23
U+ Bank has recently started using Pega Customer Decision Hub to display the first credit card offer, the Standard card, to every customer who logs in to their website.
Which three tasks do you need to perform to implement this requirement? (Choose Three)
- A. Define customer engagement polices
- B. Create and configure the real-time container
- C. Set up business structure to Sales/CreditCards
- D. Create the action and its web treatment
- E. Define customer contact policies
Answer: B,C,D
Explanation:
Business Structure: Setting up the business structure to Sales/CreditCards ensures that the actions and offers are correctly categorized and managed within the appropriate business context.
Real-Time Container: Creating and configuring a real-time container is necessary for presenting the credit card offer to customers in real-time as they log in to the website.
Action and Web Treatment: Defining the action and configuring its web treatment ensures that the offer is ready to be displayed to the customers, complete with the necessary details and presentation format.
NEW QUESTION # 24
Reference module: Analyzing the effect of business changes using Pega Scenario Planner.
Myco, a telco, has recently implemented a project in which data plan offers are presented to qualified customers. Myco wants to understand the impact to revenue if the business introduces a new data plan offer.
As a Decisioning Consultant, which simulation do you run to meet the requirement?
- A. Pega Scenario Planner
- B. Audience Simulation
- C. Pega Value Finder
- D. Distribution Test
Answer: A
Explanation:
Understanding the Requirement:
* Myco wants to understand the impact on revenue if a new data plan offer is introduced.
* This involves simulating the potential effects of adding a new offer to the existing strategy.
Pega Scenario Planner:
* Scenario Planner is used to simulate "what-if" scenarios to forecast results and understand the impact of changes to the Next-Best-Action Designer configuration.
* It allows businesses to compare the effects of different strategies and adjust levers to align with business objectives.
Running the Simulation:
* Create and run an audience simulation with the new data plan offer included.
* Use Scenario Planner to compare the projected reach, accepts, and value capture with and without the new offer.
Steps to Use Scenario Planner:
* Log in to the Pega Customer Decision Hub portal.
* Navigate to Discovery -> Scenario Planner.
* Create a new simulation, including the new data plan offer.
* Run the simulation and compare the results to understand the impact on revenue.
Verification from Pega Documentation:
* The Pega Customer Decision Hub User Guide explains how to use Scenario Planner to simulate business changes and understand their impact.
NEW QUESTION # 25
You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?
- A. Predicted customer behavior
- B. Offer relevancy
- C. Customer contact policy
- D. Offer eligibility
Answer: A
NEW QUESTION # 26
MyCo, a telecom company, wants to present their customers on Facebook with customer-centric mobile internet offers. What action must MyCo take to meet this business requirement?
- A. Place a paid ad
- B. Send an email
- C. Make a call
- D. Create a Facebook post
Answer: A
Explanation:
To present customer-centric mobile internet offers on Facebook, MyCo should place a paid ad. This action ensures that the offers are targeted and displayed to the relevant audience on the social media platform, leveraging Pega Customer Decision Hub's integration with paid media channels like Facebook Ads.
NEW QUESTION # 27
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.
Answer:
Explanation:
NEW QUESTION # 28
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
What is the number of outputs that each component has?
- A. Set-Property=1, Results=4
- B. Set-Property=1, Results=1
- C. Set-Property=4, Results=1
- D. Set-Property=4, Results=4
Answer: C
NEW QUESTION # 29
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
- A. Call intent detection
- B. Interaction history
- C. Dispute handling strategy
- D. Offers ranking
Answer: D
NEW QUESTION # 30
U+ Bank wants to leverage Pega Customer Decision Hub's Next Best Action capability to promote new offers to each customer who visits the website based on eligibility. For this requirement, the bank needs to define several complex eligibility criteria. As a decision consultant, how would you configure this requirement?
- A. Use Prediction Studio to configure the requirement
- B. Make changes to the Next-Best-Action Framework decision strategy
- C. Create new decision strategies
- D. Configure suppression rules in Next-Best-Action Designer
Answer: C
NEW QUESTION # 31
Which two of these statements is true about Value Finder? (Choose Two)
- A. Identifies opportunities for improvement
- B. Identifies engagement policy conditions with bias
- C. Shows the distribution of under-served customers across different groups
- D. Projects estimated value of the subsequent next-best-action run
Answer: A,C
Explanation:
Value Finder is a tool in Pega Customer Decision Hub that helps identify and visualize the distribution of under-served customers across different groups. It also highlights opportunities for improvement by pinpointing areas where the engagement policies or strategies can be optimized to better serve these customers. This helps in fine-tuning the next-best-action strategies to enhance overall customer engagement and satisfaction.
NEW QUESTION # 32
U+ Bank, a retail bank, has introduced a credit cards group with Gold card and Platinum card offers. The bank wants to present these two offers based on the following criteria:
1. For both cards, customers must be above the age of 18
2. Offer both cards only if the customer does not explicitly opt-out of any direct marketing for credit cards
3. Platinum card is suitable for customers with the Credit Score > 500
As a decisioning consultant, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.
Answer:
Explanation:
NEW QUESTION # 33
U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?
- A. The score calculation is independent of the strategy and no change is required.
- B. Remap the scorecard property in the decision strategy for the change to take effect.
- C. Add a new Group By component for the mortgage limit calculation.
- D. A new proposition filter needs to be configured in the strategy to filter on customer income.
Answer: A
NEW QUESTION # 34
Reference module: Testing engagement policy conditions using audience simulation. As a Decisioning Consultant, you are tasked with running an audience simulation to test the engagement policy conditions. Which of following statements is true when the simulation scope is Audience simulation with engagement policy and arbitration?
- A. The results help optimize strategies to meet specific business goals
- B. The number of customers who receive an action more than once is displayed
- C. The number of customers who receive more than one action is displayed
- D. The number of times that an action is presented to customers is displayed
Answer: D
Explanation:
Running an audience simulation with engagement policy and arbitration helps optimize strategies:
Purpose of Audience Simulation:
Step 1: Audience simulation in Pega Customer Decision Hub is used to test and analyze how engagement policies and arbitration rules affect customer interactions.
Step 2: It provides insights into the effectiveness of the configured policies and their impact on business goals.
Simulation Scope:
Step 1: When the simulation scope includes engagement policy and arbitration, it evaluates the complete decision process, from filtering eligible actions to prioritizing and presenting the best actions to customers.
Step 2: This comprehensive simulation helps identify potential issues and areas for improvement.
Optimizing Strategies:
Step 1: Analyze the simulation results to understand how engagement policies and arbitration rules influence the distribution of actions across different customer segments.
Step 2: Use the insights gained to adjust strategies, ensuring that they align with business objectives such as maximizing customer engagement, improving conversion rates, or achieving specific financial targets.
Example:
As a Decisioning Consultant, you can run an audience simulation for U+ Bank to test their Credit Card offer strategies. The results will provide valuable data on how well the strategies perform and where adjustments are needed to optimize outcomes.
References:
Pega-Customer-Decision-Hub-User-Guide-85.pdf: "Testing Next-Best-Action configuration with audience simulations" section.
NEW QUESTION # 35
In the primary schedule recurrence configuration, what does the Refresh the audience option mean?
- A. It ensures that the latest customer information is used before running the schedule
- B. It picks a different audience sample with a similar profile for the run
- C. It ensures that a new audience is selected for each run
- D. It triggers an external ETL (Extract-Transform-Load) process to refresh the audience
Answer: A
Explanation:
Understanding Refresh the Audience Option:
* This option ensures the decision process uses the most current data available.
Functionality:
* Before each run of the schedule, the audience data is refreshed to reflect any changes or updates in customer information.
Purpose:
* This ensures decisions are made based on the latest customer profiles, improving the relevance and accuracy of recommendations.
Verification from Pega Documentation:
* Pega documentation on scheduling and audience refresh options for ensuring up-to-date customer data is used.
NEW QUESTION # 36
As a Decisioning Consultant, you are tasked with configuring the ethical bias policy. Which context do you need to select to add bias fields?
- A. Customer
- B. Action
- C. Action Group
- D. Treatment
Answer: A
NEW QUESTION # 37
U+ Bank a retail bank, uses the Business Operations Environment to perform its business changes The bank carries out these changes m the Pega Customer Decision Hub portal by using revision management features or the V1 Operations Manager portal For each task, select the correct portal in which the tasks are performed based on best practices
Answer:
Explanation:
Explanation:
Task: Create a new action
* Portal: Pega Customer Decision Hub
Task: Modify a decision table
* Portal: Operations Manager
Task: Create a decision strategy
* Portal: Pega Customer Decision Hub
Task: Edit an engagement policy for an action
* Portal: Pega Customer Decision Hub
Task: Edit a group level engagement policy
* Portal: Pega Customer Decision Hub
Task: Edit an email treatment for an action
* Portal: Pega Customer Decision Hub
* Create a new action:
* Pega Customer Decision Hub: Creating new actions is typically performed within the Pega Customer Decision Hub where users can manage and configure actions that will be part of the
* decisioning strategies.
NEW QUESTION # 38
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website.
The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what must you do to present offers from the two groups?
- A. Set contact limits for both the groups.
- B. Enable an engagement policy for the second group.
- C. Map a real-time container to the Top-level or Issue-level.
- D. Create a decision strategy at the Issue-level.
Answer: D
NEW QUESTION # 39
U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank:
The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?
- A. Change the cutoff value in the results tab of the scorecard decision component
- B. Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"
- C. Map the score value in the decision strategy to "<=200".
- D. Change the cutoff value in the results tab of the scorecard model
Answer: A
Explanation:
To implement the change in the threshold value for the USD 2000 credit limit from "<175" to "<200", as a Strategy Designer, you should change the cutoff value in the results tab of the scorecard decision component.
This adjustment ensures that the decision logic used to automatically approve credit card limits reflects the new threshold, thereby updating the conditions under which customers qualify for the specified credit limit.
NEW QUESTION # 40
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