[May 12, 2024] Powerful ADX-211 PDF Dumps for ADX-211 Questions
Authentic ADX-211 Dumps - Free PDF Questions to Pass
NEW QUESTION # 64
AW Computing uses a private sharing model for cases. A select group of five users need read/write access to all cases with a specific record type. Of these users, one is assigned the Support Manager profile and four are assigned the Support Representative profile. How can the administrator meet this requirement?
- A. Create a new profile for the five users with View All Data access; remove access to the record type from all other profiles.
- B. Create a public group for the users and use criteria-based sharing rules to share cases with the record type to that group.
- C. Create a public group for the users and a custom parent case record with the record type; share this case by record owner.
- D. Modify the Support Manager and Support Representative profiles to View All Data access on all cases with the record type.
Answer: A
NEW QUESTION # 65
A user is getting an error when attempting to merge two accounts. The administrator checks the profile to see the user has Read/Write permission on Accounts and is the owner of both records.
What is preventing the user from completing the merge?
- A. The Account matching rules are not set.
- B. The user is assigned to the wrong territory.
- C. The Delete permission is missing on the user for Accounts.
- D. Only administrators have permission to merge records.
Answer: C
NEW QUESTION # 66
How can an administrator improve the relevance of search results for support agents searching for knowledge articles to solve articles?
Choose 3 answers
- A. Define synonyms for common search terms.
- B. Create data categories and assign articles to each category.
- C. Create a record type for each data category.
- D. Enable feed tracking on all relevant article types.
- E. Pre-populate article search filters based on the values of case fields.
Answer: A,B,E
NEW QUESTION # 67
Universal Containers wants to allow community visitors to submit support cases without logging into the community.
Which two features are required to implement this request?
Choose 2 answers
- A. Case feed actions
- B. web-to-case
- C. Case assignment rules
- D. New case quick action
Answer: B,D
NEW QUESTION # 68
An administrator has a request to write a report listing accounts that have sales from this year and that have a completed activity in the last 30 days.
What reporting feature should the administrator employ to provide only the list of accounts, without listing the details of the opportunities?
- A. Joined Report
- B. Cross-Filter
- C. Summary Report
- D. Filter Logic
Answer: B
NEW QUESTION # 69
When configuring a change set, which two practices should an administrator adhere to in order to ensure a successful deployment to production?
Choose 2 answers
- A. Run deployment validations on the change set in the sandbox prior to uploading to production.
- B. Add permissions and access settings to outbound change sets in addition to the dependent component list.
- C. Clone a change set to add forgotten dependent components to an uploaded change set.
- D. When deploying a new record type, ensure the new record type is the only component in the change set.
Answer: A,C
NEW QUESTION # 70
The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated process. The investigation shows that CK is hitting its daily limit.
What should the administrator review to resolve the issue?
- A. HTML Email Status Report
- B. Email Logs
- C. Notification Delivery Settings
- D. Outbound Messages
Answer: B
NEW QUESTION # 71
The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?
- A. Report based on custom report type using cases and business hours.
- B. Custom summary report where unit equals business hours.
- C. Report based on a reporting snapshot that runs dally at 5:00 p.m.
- D. Standard case lifecycle report where unit equals business hours.
Answer: C
NEW QUESTION # 72
Ursa Major Solar (UMS) wants to identify customers that need to install a new solar panel monitor system it recently released. UMS tracks the installed products as Asset records that art related to the Account. Sales management has asked the administrator to create a report for users.
What is the recommended method for the administrator to meet the requirement?
- A. Use a Cross Filter with WITHOUT logic.
- B. Use a Summary report with Bucket Columns.
- C. Use PREVGROUPVAL() in Report Builder.
- D. Use Role Hierarchy filter to restrict related records.
Answer: A
NEW QUESTION # 73
Which forecasting schedule type would you use if you wanted a benchmark of how much should be sold within a certain time frame? * (1 Point)
- A. Pipeline
- B. Forecast
- C. Quota
Answer: C
NEW QUESTION # 74
Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request but it could not be submitted. How could the administrator troubleshoot this?
- A. Use workflow to email the administrator if the process fails.
- B. Review the system log to determine the root cause.
- C. Ensure the user record has an assigned active manager.
- D. Ensure the approval step has an associated action
Answer: C
NEW QUESTION # 75
Cloud Kicks (CK) has introduced its new Alpha Shoe line. Customers create cases from CK's website. Managers receive a report of all cases created last week. Managers would like a way to easily see in the report if the customer refers to the new shoe line in the case subject.
How should the system administrator modify thr report meet this request?
- A. Change the format to a joined repi
- B. Add a cross-filter and a with' sub-filter.
- C. Include a contains filter on Subject.
- D. Build a row-level formula.
Answer: C
NEW QUESTION # 76
AW Computing has several service plans it offers with its laptops. Management wants the sales team to focus on bringing in new business and to have the creation of the renewal opportunity for the service plans happen automatically.
What approach should the administrator take to automate the renewal process7
- A. Create a dynamic Lightning page with rich text to remind the rep to create a renewal opportunity when the opportunity is closed won.
- B. Create a validation rule to prevent the rep from closing the opportunity until a renewal is associated.
- C. Configure a flow that will create the renewal based on the closed-won date and opportunity line items.
- D. Configure a time-based workflow to send an email reminder to the sales rep when the service plan expires.
Answer: C
Explanation:
To automate the renewal process for service plans, AW Computing should configure a flow that will create the renewal based on the closed-won date and opportunity line items. A flow is a tool that can automate complex business processes by executing logic, interacting with Salesforce database, calling Apex classes, and guiding users through screens. A flow can be triggered by various events, such as when an opportunity is closed won. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_overview.htm&type=
NEW QUESTION # 77
If a system administrator has unchecked the" Enable Content Pack Creation" setting, what can users do with content packs? * (1 Point)
- A. Users can only edit description and title of existing content packs
- B. Users can modify existing content packs
- C. Users cannot do anything to existing content pack
Answer: C
NEW QUESTION # 78
Which three are capabilities of Collaborative Forecasting?
- A. Overlay quota
- B. Select a default forecast currency setting
- C. Forecast using opportunity splits
- D. Rename categories
- E. Add categories
Answer: B,C,D
NEW QUESTION # 79
Sales managers at Ursa Major Solar have asked for some additional automation around opportunity reminders. If the opportunity is in the Proposal stage a week before the close date, they want an email sent to the opportunity owner and manager. If the Budget Approved custom field is checked, the managers want to be notified immediately.
How should these requirements be met without using code?
- A. Create a record-triggered flow with scheduled paths. Configure the trigger to flow before the record is saved.
- B. Create a record-triggered flow with scheduled paths. Configure the trigger to flow after the record is saved.
- C. Create a schedule-triggered flow for the Opportunity object. Configure the trigger to flow daily.
- D. Create a schedule-triggered flow. Configure the trigger to flow weekly.
Answer: C
NEW QUESTION # 80
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