Latest Nov 18, 2021 Community-Cloud-Consultant Brain Dump A Study Guide with Tips & Tricks for passing Exam [Q131-Q151]

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Latest Nov 18, 2021 Community-Cloud-Consultant Brain Dump: A Study Guide with Tips & Tricks for passing Exam

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Certification Path

The Salesforce Administrator certification can act as prerequisite for this Community-Cloud-Consultant certification exam.


Who should take the Community-Cloud-Consultant exam

Salesforce Community-Cloud-Consultant Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Cloud Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce Community-Cloud-Consultant Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Salesforce Community-Cloud-Consultant Exam then he should take this exam.

 

NEW QUESTION 131
Universal Containers recently rolled out a Community to its partners.
The internal sales team has the following requirements:
* Ability to support the addition of 50 new partners every month.
* Ability to pass leads to the partners.
* Continue to have access to the leads after transfer to a partner.
* Access to the Opportunity when the partner converts the lead.
* Leads should be visible to only the partner who is working on the lead.
Which sharing option should the Salesforce Administrator choose to meet the requirement for internal users?

  • A. Allow partner users to manually share the Leads and Opportunities with internal users.
  • B. Set OWD (Organization-Wide Default) to Private, create a sharing rule for Leads and Opportunities, and implement the Lead Inbox component.
  • C. Use Sharing Sets to share Leads and Opportunities so internal users can automatically access those records.
  • D. Create Lead and Opportunity Sharing Rules that share those records to a public group of partner users.

Answer: B

 

NEW QUESTION 132
Universal Containers sets up and publishes a Community.
What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers.

  • A. Log in as a customer to the Community with a Test customer login.
  • B. Select a Customer user record and select the Login option.
  • C. Preview the Community as a specific Community user in the preview mode of the Community builder.
  • D. Select the Community from the global header as an internal user.

Answer: B,C,D

 

NEW QUESTION 133
Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases.
They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?

  • A. Use the Case object with compact layout, return five records, and use the 'My Cases' list view
  • B. Use the Case object with full layout, return five records, and use the 'My Cases' list view
  • C. Use the 'My Cases' list view with compact layout, return five records, and disable public access
  • D. Use the Case object, return five records, use the 'My Cases' list view, and disable public access

Answer: D

 

NEW QUESTION 134
Universal Containers is launching a Community to drive their channel sales. The requirements are as follows:
* Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect.
This integration does not exist today.* Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org. * External partner users must be able to configure the quote using thepricing and quoting tool from the Community. * The pricing and quoting tool must support Community users. * Universal Containers owns licenses for Salesforce Connect. What are the two most efficient ways for a Salesforce Admin to accomplish this task? Choose two answers

  • A. Integrate the Back-Office Legacy System using custom code development.
  • B. Integrate the pricing and quoting tool by creating custom code to make it available in the Community
  • C. Integrate the pricing and quoting tool by configuring external users to make it available in the Community
  • D. Integrate the Back-Office Legacy System usingSalesforce Connect

Answer: C,D

 

NEW QUESTION 135
Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?

  • A. Users with the Customer Community Plus license.
  • B. Users with the High-Volume Customer Portal license.
  • C. Users with the Customer Community Login license.
  • D. Users with the Customer Community license.

Answer: A

 

NEW QUESTION 136
A global non-profit organization (NPO) needs to build a Community for managing disaster relief efforts. The NPO wants a basic Community with Home and Record Derail pages. As requirements evolve for each region, the Community will be customized to have regional branding and themes with new pages and components.
Which option should the Community Cloud consultant consider first to meet these requirements?

  • A. Non-Profit Success Pack template
  • B. Build Your Own template
  • C. Help Center template
  • D. Salesforce Tabs + Visualforce template

Answer: B

 

NEW QUESTION 137
Northern Trail Outfitters is launching a Community for its B2B customers and partners.
What should the Consultant consider when granting users access to the Community?

  • A. A Consultant must add a user's profile or permission set to the Community to grant them access
  • B. A Consultant must add a permission set to the Community before it can be assigned to users.
  • C. A Consultant must add a profile to the Community before assigning users to that profile.
  • D. A Consultant must add roles to Community before giving access to users.

Answer: C

 

NEW QUESTION 138
Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases.
They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?

  • A. Use the Case object with full layout, return five records, and use the 'My Cases' list view
  • B. Use the 'My Cases' list view with compact layout, return five records, and disable public access
  • C. Use the Case object, return five records, use the 'My Cases' list view, and disable public access
  • D. Usethe Case object with compact layout, return five records, and use the 'My Cases' list view

Answer: C

 

NEW QUESTION 139
Universal Containers needs to enable public access to a Community.
How should a Salesforce Admin fulfill this requirement?

  • A. Update the setting to Public Visibility for all Community pages
  • B. Enable "Give access to public API requests on Chatter"
  • C. Enable the "Public can access the community" checkbox
  • D. Update the setting to "Allow access without login"

Answer: B

 

NEW QUESTION 140
Universal Containers needs to create a Navigation link to the company's website inside their Customer Service (Napili) Template-based Community.
Which standard functionality should be used to accomplish this task?

  • A. Create a rich text field inside the Navigation object and include the website URL as an href link.
  • B. Update the Default Website Link property inside Property Editor to the company's website.
  • C. Upload an HTML header in Community Management with Javascript that contains a link to the external website.
  • D. Create a Navigation menu item inside Community Builder with External URL type.

Answer: D

 

NEW QUESTION 141
Universal Containers builds a Community on the Customer Service (Napili) Template. The Community Manager needs to add rich content and collaboration capabilities (e.g. feed and publisher) to an existing object page.
What is the fastest way for the Salesforce Admin to do this in Community Builder?

  • A. Create an object page, add the components, and publish.
  • B. Add a page variation, add the components, set the page as active, and publish.
  • C. Install the collaboration Lightning app, add the app components to the page, and publish.
  • D. Edit the object page, add the components, and publish.

Answer: D

 

NEW QUESTION 142
A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits. Which three actions should the Salesforce Admin take before the Community launches? Choose 3 answers

  • A. Test the Community for member activity, including cases and articles
  • B. Performance test the Community with a large number of members with increased activity
  • C. Make sure customers are NOT members of other Salesforce Communities
  • D. Formalize the member registration process, including automating the account assignment or person account creation
  • E. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules

Answer: A,D,E

 

NEW QUESTION 143
Your organisation wishes to create a Partner Community which has the potential very quickly grow in user count, how many users should you plan to limit your community to avoid performance degradation?

  • A. 1,000,000
  • B. 5,000,000
  • C. 10,000,000
  • D. 50,000,000
  • E. 2,000,000

Answer: A

 

NEW QUESTION 144
Universal Containers builds a partner community for their dealers.
They set up the partner account with two roles to represent sales employees and their managers.
After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the parner account. How should the Salesforce admin fulfil this requirement?
Select one or more of the following:

  • A. Add a third role to the partner account hierarchy for the CEO partner user
  • B. Assign Super User access to the CEO partner user on the Contact page
  • C. Promote the CEO partner user to delegated admin on the partner account
  • D. Make the CEO partner user the owner of the partner account

Answer: B

 

NEW QUESTION 145
Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records. Which three actions should the Community Cloud consultant takes to solve this issue?
Choose 3 answers
Select one or more of the following:

  • A. Enable read access on the user profile to the Store Locations object
  • B. Associate a tab to the Store Locations object
  • C. Add an HTML component with the the link to the Store Locations Community page
  • D. Define the Store Locations object in the Global Search Results component
  • E. Add the Store Locations object pages to the Community navigation

Answer: A,B,D

 

NEW QUESTION 146
Your team has drafted and published Knowledge Articles for the Customer Community but they are not visible to external users. What is one reason why this may be the case?

  • A. Knowledge Articles for Communities is not enabled
  • B. View Knowledge Articles has not been checked on the Community Profile
  • C. The Articles are being viewed on unsupported mobile devices
  • D. Knowledge Articles for Customers is not enabled
  • E. Customer sharing has not been checked on the Knowledge Article

Answer: E

 

NEW QUESTION 147
Northern Trail Outfitters is launching a Community with the following requirements: * Branding requirement is limited to the company logo. * Community should be available on desktop. Mobile responsive is not needed.
* Community users should have access to reports and dashboards. * Community users should be able to view their invoices, which are saved as external objects in Salesforce. Which template should the Salesforce Admin use to build this Community?

  • A. Aloha Template
  • B. Salesforce Tabs + Visualforce Template
  • C. Kokua Template
  • D. Napili Template

Answer: B

 

NEW QUESTION 148
Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records. Which three actions should the Community Cloud consultant takes to solve this issue?
Choose 3 answers
Select one or more of the following:

  • A. Enable read access on the user profile to the Store Locations object
  • B. Associate a tab to the Store Locations object
  • C. Add an HTML component with the link to the Store Locations Community page
  • D. Define the Store Locations object in the Global Search Results component
  • E. Add the Store Locations object pages to the Community navigation

Answer: A,B,D

 

NEW QUESTION 149
Universal Containers needs to build a Community for their customers. The following security requirements must be met: * Customers can access their accounts. invoices. and orders. * An account is associated to only one individual. * A few customers who act as partners need access to individual accounts. * Customers can NOT see each Other's data unless is explicitly granted. Which option fulfills the requirements?

  • A. User Person Account, Customers Community License. and Sharing Set.
  • B. User Customers Account. Customer Community Plus License. and sharing rules.
  • C. Customers Account. Customer Community License. and sharing rules.
  • D. User Person Account. Customers Community Plus License. and Super User access

Answer: A

 

NEW QUESTION 150
Universal Containers (UC) is implementing a self-service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts.
Universal Containers wants customers to be able to create new Accounts and Contacts on their own.
Which two license types should UC's Salesforce Administrator recommend? (Choose two.)

  • A. Customer Community Login
  • B. Customer Community Plus Login
  • C. Customer Community
  • D. Customer Community Plus

Answer: B,D

 

NEW QUESTION 151
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