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NEW QUESTION 11
What features does Avaya Call Reporting provide, which Media Manager does not? (Select three.)
- A. Basic call recording
- B. Customizable reporting
- C. Integrated video capture for agents and callers
- D. Real-time agent wallboards and dashboards
- E. Complete and searchable call data
Answer: A,B,D
NEW QUESTION 12
Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)
- A. Meet the UC needs of road warrior employees
- B. Increase profitability
- C. Improve the customer experience
- D. Add secure mobility features
- E. Grow my business
Answer: C,E
NEW QUESTION 13
A customer inquires about deploying Avaya IP Office TM via the cloud to multiple sites, with each site having 30 to 50 employees.
Which Avaya IP Office edition would be used into meet this need as a cloud service?
- A. Preferred Edition
- B. Basic Edition
- C. Select Edition
- D. Essential Edition
- E. Server Edition
Answer: D
NEW QUESTION 14
You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?
- A. Desktop Trigger
- B. Standard Edition
- C. Recorder Edition
- D. Workforce Management
- E. Quality Management Edition
Answer: D
NEW QUESTION 15
The _______________ licensing model is based on the number of concurrent agents logged in.
- A. Concurrent
- B. Workforce Management Named User
- C. Power
- D. Core
Answer: B
NEW QUESTION 16
Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?
- A. Desktop Trigger
- B. Live Monitor
- C. Coach and Learn
- D. Analyze module
- E. Workforce Management
Answer: B
NEW QUESTION 17
Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)
- A. Web RTC High Availability
- B. Cloud Operations Manager
- C. Simplified Web Self-Administration
- D. Avaya Call Reporting
- E. Media Manager
Answer: D,E
NEW QUESTION 18
Cloud Operations Manager (COM) is a new management utility.
What does it manage?
- A. Up to 30 Avaya IP Office TM system inventories
- B. Up to 3000 Avaya IP Office TM systems
- C. Up to 30,000 call recordings
- D. Up to 3000 Avaya IP Office TM users
- E. Up to 30 Avaya Aura® systems
Answer: B
NEW QUESTION 19
Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?
- A. Live Monitor
- B. Contact Recording
- C. Coach and Learn
- D. Quality Management
- E. Analyze module
Answer: D
NEW QUESTION 20
A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?
- A. J139
- B. K165
- C. K155
- D. J129
- E. J179
Answer: C
NEW QUESTION 21
Which of the following statements is TRUE regarding Avaya Contact Center Select? Avaya Contact Center Select. (Select three.)
- A. Provides rapid deployment targets
- B. Supports the distribution of on-premise and remote agents and supervisors
- C. Offers only simple inbound voice call routing and reporting
- D. Is built for Avaya IX TM Workforce Engagement Select
- E. Scales to advanced enterprise-grade features and integration with Avaya and 3rd party solutions
Answer: A,B,D
NEW QUESTION 22
Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)
- A. Meet the UC needs of road warrior employees
- B. Improve the customer experience
- C. Increase profitability
- D. Add secure mobility features
- E. Grow my business
Answer: C,E
NEW QUESTION 23
You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________
- A. 1 week
- B. Less than 4 hour
- C. Less than 1 hour
- D. 1 day
Answer: D
NEW QUESTION 24
Which of the following platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Basic, Essential or Preferred Edition?
- A. VMware
- B. IP500 V2
- C. Linux Server
- D. Cloud computing platform
- E. Hyper-V
Answer: B
NEW QUESTION 25
Before you can ask any questions, a prospective customer contact says, "Look, my job is to replace an obsolete phone system for the least possible cost."
Which of the following feature sets will your proposal emphasize?
- A. Mobility
- B. Multi-channel
- C. Productivity
- D. Savings
- E. Call Handling
Answer: C
NEW QUESTION 26
Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)
- A. Simplifying management
- B. Customer Satisfaction
- C. Driving efficiencies
- D. Bring Your Own Device (BYOD)
- E. Work from anywhere
Answer: D,E
NEW QUESTION 27
A potential customer in the Hospitality market is looking for a communication solution sized for hotel branches, with high-quality endpoints that will allow them to customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)
- A. Avaya IP Office TM
- B. Avaya Vantage K165 endpoints
- C. Avaya J-169 desk phones
- D. Avaya Aura
- E. Avaya DECT-6 wireless endpoints
Answer: B,E
NEW QUESTION 28
You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer.
The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?
- A. Desktop Trigger
- B. Standard Edition
- C. Workforce Management
- D. Quality Management Edition
Answer: C
NEW QUESTION 29
A prospective customer contact says, "Our business is very complex, Our agents work in six major databases on every call."
Which of the following attributes will help your proposals how that Avaya IP Office TM is easy to integrate?
- A. Simple
- B. Scalable
- C. Modular
- D. Resilient
- E. Secure
Answer: D
NEW QUESTION 30
Which of the following platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Basic, Essential or Preferred Edition?
- A. VMware
- B. Linux Server
- C. Cloud computing platform
- D. Hyper-V
- E. IP500 V2
Answer: D
NEW QUESTION 31
Which of the following hardware platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Server or Select Edition? (Select four.)
- A. VMware
- B. Linux Server
- C. Cloud computing platform
- D. IP500 V2
- E. Hyper-V
Answer: B
NEW QUESTION 32
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