Free ServiceNow CIS-SPM Test Practice Test Questions Exam Dumps
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ServiceNow CIS-SPM Exam Syllabus Topics:
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NEW QUESTION # 15
What are the default project template configuration records available in the Template Config module?
Choose 3 answers
- A. Project template
- B. Project
- C. Task
- D. Project task
- E. Project subtask
Answer: A,B,D
Explanation:
Explanation
the default project template configuration records available in the Template Config module are Project task, Project, and Project template. These records define the fields and values that are copied from the template to the project when a project is created from a template. The other options are incorrect because:
B: Project subtask: Project subtask is not a valid record in the Template Config module, as it is a child of the Project task record2.
D: Task: Task is not a valid record in the Template Config module, as it is a parent of the Project task record3.
1: 1 2:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/table-administration/con
NEW QUESTION # 16
Which artifacts can be linked to either a program, a portfolio, both, or neither?
Choose 2 answers
- A. Projects
- B. Test cases
- C. Demands
- D. Stories
- E. Operational plans
Answer: A,C
NEW QUESTION # 17
The Business Unit field on a Project or Demand form displays values from a specific table. What type of field is this?
- A. Conditions.
- B. Reference.
- C. Journal.
- D. List.
Answer: B
Explanation:
Explanation
According to the ServiceNow documentation1, the Business Unit field on a Project or Demand form is a reference field that displays values from the cmn_department table. A reference field stores a link to a record on another table, rather than storing the data directly in the field2.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-administration/con
NEW QUESTION # 18
If a lens has four entities, which entity within the lens structure would not have a parent reference?
- A. Third-level entity
- B. Second-level entity
- C. Bottom entity
- D. Top-level entity
Answer: D
Explanation:
Explanation
According to the ServiceNow documentation1, a lens is a hierarchical structure that consists of entities and relationships. An entity is a data object that represents a business concept, such as a project, a demand, or a resource. A relationship is a link between two entities that defines how they are connected. A lens can have up to four levels of entities, each with a parent reference to the entity above it, except for the top-level entity, which has no parent reference. The top-level entity is the root of the lens and defines its scope and type. For example, a project lens has a project as the top-level entity, and a demand lens has a demand as the top-level entity.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/it-business-management/c
NEW QUESTION # 19
A user's availability is calculated as:
- A. Allocated time
- B. Allocated hours divided by the total capacity
- C. Capacity minus allocation
- D. Sum of allocated and confirmed hours, divided by the total capacity
Answer: B
Explanation:
According to the ServiceNow documentation1, a user's availability is calculated as the ratio of allocated hours to total capacity, expressed as a percentage. Allocated hours are the hours that a user is assigned to work on a project or demand. Total capacity is the maximum number of hours that a user can work in a given period, based on their schedule and availability profile. A user's availability indicates how much of their time is already allocated and how much is still available for new assignments.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_ResourceManagement.html
NEW QUESTION # 20
In which table can you find cost information for a specific fiscal period?
- A. pm_project
- B. cost_plan
- C. expense_line
- D. cost_plan_breakdown
Answer: D
Explanation:
According to the ServiceNow documentation1, the cost_plan_breakdown table stores the cost information for a specific fiscal period. This table contains the fields such as cost plan, fiscal period, amount, and currency. The other options are incorrect because:
B . pm_project: The pm_project table stores the information about projects, such as name, description, state, and status2.
C . cost_plan: The cost_plan table stores the information about cost plans, such as name, type, and project3.
D . expense_line: The expense_line table stores the information about expense lines, such as expense type, amount, and date4.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_CostPlanBreakdownTable.html 2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTable.html 3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_CostPlanTable.html 4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ExpenseLineTable.html
NEW QUESTION # 21
If an it_project_manager does not want to equally distribute hours across the resource plan time frame, what allocation spread should be used?
- A. Even.
- B. Back Load.
- C. Any.
- D. Front Load.
Answer: C
Explanation:
Explanation
If an it_project_manager does not want to equally distribute hours across the resource plan time frame, the allocation spread should be set to Any. This option allows the it_project_manager to manually enter the hours for each month or quarter in the resource plan. The other options (Even, Back Load, and Front Load) automatically distribute the hours evenly, from the end, or from the start of the time frame, respectively. You can find more information about the allocation spread in the Product Documentation for ServiceNow.
NEW QUESTION # 22
Demand assessments are triggered as soon as the demand enters what state?
- A. Qualified.
- B. Approved.
- C. Screening.
- D. Submitted.
Answer: D
Explanation:
Explanation
According to the Completing Demand Assessments document, demand assessments are triggered as soon as the demand enters the Submitted state. The other options are not correct, as demand assessments are not triggered when the demand is Approved, Screening, or Qualified.
NEW QUESTION # 23
What role can configure the default columns in the project planning console?
Choose 2 answers
- A. it_console_admin
- B. it_project_manager
- C. it_pps_admin
- D. admin
Answer: C,D
Explanation:
According to the ServiceNow support article1, the it_pps_admin role can configure the default columns in the project planning console by modifying the pm_project_planning_console list view. The admin role can also do this, as well as any other configuration on the platform2.
1: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714565 2: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-groups/concept/c_Roles.html
NEW QUESTION # 24
The color band at the top of the project card in Project Workspace displays what project attribute?
- A. Status
- B. Risk
- C. Issues
- D. State
Answer: A
Explanation:
According to the ServiceNow documentation1, the color band at the top of the project card in Project Workspace displays the project status. The project status is a calculated field that indicates the health of the project based on the schedule, cost, and scope variance. The color band can be green, yellow, or red, depending on the status value. The other options are incorrect because:
B . Risk: The risk is a potential problem that could affect the project or its outcome. The risk level is displayed as a circle icon on the project card, not as a color band2.
C . State: The state is the current phase of the project, such as Draft, Planning, Work in Progress, or Closed. The state is displayed as a text field on the project card, not as a color band3.
D . Issues: The issues are the actual problems that affect the project or its outcome. The number of issues is displayed as a badge icon on the project card, not as a color band4.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_ProjectWorkspace.html 2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/t_CreateARisk.html 3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTable.html 4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/t_CreateAnIssue.html
NEW QUESTION # 25
Which demand category would a demand manager select, if they need to create an enhancement?
- A. Change
- B. Strategic
- C. Operational
- D. Defect
Answer: C
NEW QUESTION # 26
What is the formula for Committed Utilization?
- A. (Allocated Hours + Confirmed Hours)/Capacity
- B. Confirmed Hours/Capacity
- C. Assigned Hours/Capacity
- D. Allocated Hours/Capacity
Answer: B
NEW QUESTION # 27
When can a user choose from multiple rate types for their work, while logging a time card?
- A. Only if the capability is enabled in the Time Sheet Policies
- B. Only if the capability is enabled in the Project Preferences
- C. Only if this capability is enabled in the Project Record
- D. Only one (1) rate type can apply
Answer: A
Explanation:
According to the Using rate types and labor rate cards document, a user can choose from multiple rate types for their work, while logging a time card, only if the capability is enabled in the Time Sheet Policies. This capability allows users to select different rate types for different tasks, such as standard, overtime, or travel. The other options are not correct, as they are not the places where the capability can be enabled. The Project Record is used to create and update project details, such as name, description, and state. The Project Preferences are used to set the default values for project fields, such as number, type, and priority. The option C is not correct, as more than one rate type can apply if the capability is enabled.
NEW QUESTION # 28
What are the available resource states in the Resource status field on the New Resource Assignment form?
Choose 4 answers
- A. Cancelled
- B. In Progress
- C. Unapproved
- D. Open
- E. Pending
- F. Approved
- G. Unassigned
Answer: C,E,F,G
NEW QUESTION # 29
Which role should be assigned to a user so they can read and retrieve data from any table of the Release Management application to generate reports?
- A. Release admin
- B. Release user
- C. Project manager
- D. Business stakeholder
Answer: D
Explanation:
Explanation
According to the Product Documentation for ServiceNow, the business stakeholder role (rm_business_stakeholder) can read and retrieve data from any table of the Release Management application to generate reports. This role can also view the release dashboard, release calendar, and release roadmap. The other roles have different levels of access and permissions for the Release Management application. You can find more information about the roles and responsibilities for Release Management in the Product Documentation for ServiceNow.
NEW QUESTION # 30
To set up a group for selection in a resource plan, the group record needs to include which role?
- A. resource_manager
- B. it_project_user
- C. pps_resource
- D. itil
Answer: C
Explanation:
Explanation
According to the Assigning Resource Roles document, to set up a group for selection in a resource plan, the group record needs to include the pps_resource role. This role grants access to the Resource Management application and allows the group members to view and update their resource allocations. The other options are not correct, as they are not required for a group to be selected in a resource plan. The it_project_user role grants access to the Project Portfolio Management application and allows the user to create and update projects. The itil role grants access to the ITIL application and allows the user to manage incidents, problems, and changes. The resource_manager role grants access to the Resource Management application and allows the user to manage resource plans and allocations.
NEW QUESTION # 31
The Project management application supports two types of external dependencies. What are they?
Choose 2 answers
- A. Change Dependency.
- B. Milestone Dependency.
- C. Task Dependency.
- D. Soft Dependency.
- E. Hard Dependency.
Answer: D,E
Explanation:
Explanation
The Project Management application supports two types of external dependencies: hard dependency and soft dependency. A hard dependency is a dependency that must be met before a task can start or finish. A soft dependency is a dependency that is preferred but not mandatory for a task to start or finish. You can find more information about these dependency types in the Product Documentation for ServiceNow.
NEW QUESTION # 32
What is used to generate labor cost if a project or demand does not have an associated rate model?
- A. Default labor rate
- B. Project plan
- C. Time card
- D. Default Resource Management Schedule
Answer: A
NEW QUESTION # 33
If the 'Move project for WIP projects' property is enabled, project tasks associated with the project are also moved, except for tasks in which of the following states?
Choose 2 answers
- A. Work in Progress
- B. Pending
- C. Open
- D. Closed
Answer: A,D
Explanation:
Explanation
According to the Planning Console document, if the 'Move project for WIP projects' property is enabled, project tasks associated with the project are also moved, except for tasks in the Work in Progress or Closed states. The other options are not correct, as tasks in the Pending or Open states are moved along with the project.
NEW QUESTION # 34
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