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Salesforce Certified Slack Consultant Sample Questions:

1. You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with external partners.
Unless modified from the default settings, who can send and accept invitations to direct message (DM) people outside the client's organization on Enterprise Grid?

A) Everyone, including guests
B) Workspace Admins and Workspace Owners only
C) Everyone, except guests
D) Org Admins and Org Owners only

2. Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?

A) Org-wide channel, required
B) Multi-workspace public channel
C) Org-wide default channel, required
D) Org-wide default channel, optional

3. Your client has placed you in charge of enabling their 4000 users on Slack basics. After delivering live training, you receive a handful of questions about Slack notifications in the #slack-training channel.
What is the best approach to providing a direct response to users?

A) Post answers to the questions in the #slack-help channel with an @here mention.
B) Copy and paste the text of the help center into your training channel and pin the post.
C) Share a link to the relevant Slack Help center article in the #slack-training channel and mention the users who asked questions.
D) Send a direct message (DM) to each user with the answer and encourage everyone to ask you for more info directly.

4. An employee has a channel they want to archive.
Which scenario represents the most automated channel archive/unarchive request process?

A) Open the #plz-admin channel, navigate to the channel workflows and begin the archive/unarchive workflow.
B) Open the #plz admin channel and send a message requesting support to archive the existing channel.
C) Direct message (DM) a workspace admin and request the archive/unarchive link.
D) Open the #plzadmin-benefits channel and send a message requesting support to archive the existing channel.

5. You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?

A) Channel Strategy Session
B) Governance Session
C) Grid Design Workshop
D) Key Messaging

Solutions: