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Salesforce Certified Omnistudio Consultant Sample Questions:

1. which Action element redirects the user outside an LWC OmniScript?

A) Navigate
B) Response
C) Post to Object
D) Done

2. A company has an existing OmniScript that agents use to create new billing accounts. It currently has three steps to capture the required information:
* Step 1: account name and legal number
* Step 2: billing cycle and monthly due date
* Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript?
Choose 2 answers

A) Combine the three steps into one step
B) Configure the save for later property
C) Use a single DataRaptor to save the information
D) Create a reusable OmniScript for this process

3. When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?

A) DataRaptor Turbo
B) DataRaptor Transform
C) DataRaptor Load
D) DataRaptor Extract

4. A consultant Is designing a solution for a client using Omnistudio. The client wants to display data and launch actions from their Salesforce org.
Which OmniStudio tool should the consultant use to meet this requirement?

A) OmniScripts
B) FlexCards
C) DataRaptors
D) Integration Procedures

5. A consultant is working with a client who wants to create guided interactions using data from their Salesforce org and external sources.
Which Omnistudio tool should the consultant recommend for creating these guided interactions?

A) Omniseripts
B) Data Mappers
C) Flexcards
D) Integration Procedures

Solutions: