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EXIN ITIL 4 Foundation Sample Questions:

1. Which facilitates outcomes that customers want to achieve?

A) Organization
B) Service
C) Warranty
D) IT asset

2. Which is the definition of an IT asset?

A) Any change of state that has significance for the management of a service
B) Any request from a user that is a normal part of service delivery
C) Any component that needs to be managed to deliver a service
D) Any financially valuable component that contributes to a service

3. Which practice identifies changes of state related to infrastructure, services, and business processes?

A) Service configuration management
B) Change enablement
C) Monitoring and event management
D) Information security management

4. Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design

A) Retire, Test, Operate, Deploy, Ideation, Develop, Design
B) Ideation, Design, Develop, Deploy, Test, Operate, Retire
C) Ideation, Test, Develop, Deploy, Design, Operate, Retire
D) None of the above

5. Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

A) Change enablement
B) Relationship management
C) Release management
D) Monitoring and event management

Solutions: