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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Four Dimensions of Service Management | - Value streams and processes - Information and technology - Organizations and people - Partners and suppliers |
| ITIL Practices Overview | - Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management) - Technical management practices (e.g., deployment management, infrastructure and platform management) |
| ITIL Service Value System (SVS) | - Continual improvement - Governance - Guiding principles - Opportunity, demand, and value - Service value chain |
| Key Concepts of Service Management | - Value and value co-creation - Products and services relationship - Organizations, service providers, service consumers |
EXIN ITIL 4 Foundation Sample Questions:
Question 1
Which facilitates outcomes that customers want to achieve?
A. Organization
B. Service
C. Warranty
D. IT asset
Question 2
Which is the definition of an IT asset?
A. Any change of state that has significance for the management of a service
B. Any request from a user that is a normal part of service delivery
C. Any component that needs to be managed to deliver a service
D. Any financially valuable component that contributes to a service
Question 3
Which practice identifies changes of state related to infrastructure, services, and business processes?
A. Service configuration management
B. Change enablement
C. Monitoring and event management
D. Information security management
Question 4
Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design
A. Retire, Test, Operate, Deploy, Ideation, Develop, Design
B. Ideation, Design, Develop, Deploy, Test, Operate, Retire
C. Ideation, Test, Develop, Deploy, Design, Operate, Retire
D. None of the above
Question 5
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?
A. Change enablement
B. Relationship management
C. Release management
D. Monitoring and event management
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: A |
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