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ITIL v3 Foundation: Exam features
The closed-book certification test contains 40 multiple-choice questions. You need to deal with all of them within 1 hour and get more than 65% of the correct answers. This is about 26 marks out of 40 possible. To be able to answer all the questions, you need to master the main topics.
How to book the ITIL Foundation Exam
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EXIN ITILFND Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Guiding Principles | - Keep it simple and practical - Focus on value - Progress iteratively with feedback - Think and work holistically - Start where you are - Optimize and automate - Collaborate and promote visibility |
| Topic 2: Key Concepts of Service Management | - Service relationships and value co-creation - Value, outcomes, costs, and risks |
| Topic 3: Four Dimensions of Service Management | - Partners and suppliers - Value streams and processes - Information and technology - Organizations and people |
| Topic 4: ITIL Management Practices (Overview) | - Service management practices (e.g., Incident Management, Service Desk) - Technical management practices (e.g., Deployment Management) - General management practices (e.g., Continual Improvement, Change Control) |
| Topic 5: ITIL Service Value System (SVS) | - Guiding principles integration - Governance - Service Value Chain activities - Opportunity, demand, and value |
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