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EXIN ISO20KF Exam Syllabus Topics:

EXIN ISO / IEC 20000 Foundation Sample Questions:

Question 1

The Plan-Do-Check-Act (PDCA) methodology can be applied to all ISO/IEC 20000 processes. What does the Act phase of this methodology cover?

A. monitoring and measuring processes and services and reporting the results
B. establishing the objectives and processes necessary to deliver results in accordance with Customer requirements and the organization's policies
C. taking the necessary actions to continually improve process performance
D. implementation of the processes

Question 2

How should the Deming cycle be used?

A. as a model to be used during the design phase of the service
B. as a model for continual improvement
C. as a model to calculate the costs of service improvement
D. as a model for customer orientation

Question 3

Which of the following is a best practice concerning Information Security Risk assessment?

A. Information Security Risk assessments should be performed as a result of the review of every Incident.
B. Information Security Risk assessments should be performed at agreed intervals and be maintained during Changes.
C. Information Security Risk assessments should be performed once a year.
D. Information Security Risk assessments should be carried out by an external auditor to maintain objectivity.

Question 4

Which one of the following standards is concerned primarily with security?

A. ISO/IEC 20000
B. ISO/IEC 27001
C. ISO/IEC 15504
D. ISO 9001

Question 5

Which of the following is used as a set of guidance materials for IT governance?

A. CobITTM
B. ISO 9000
C. MOF
D. ISO/IEC 20000

Solutions: