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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

Question 1

Which practice recommends the use of event-based surveys to gather feedback from customers?

A. Change enablement
B. Service level management
C. Problem management
D. Service request management

Question 2

For which purpose would the continual improvement practice use a SWOT analysis?

A. Defining the future desired state
B. Understanding the current state
C. Ensuring everyone actively participates
D. Tracking and managing ideas

Question 3

What is the PRIMARY use of a change schedule?

A. To manage emergency changes
B. To manage standard changes
C. To support the 'incident management' practice and improvement planning
D. To plan changes and help avoid conflicts

Question 4

Which practice helps to ensure that the services delivered to customers are aligned with their needs?

A. Change enablement
B. Service level management
C. Problem management
D. Service request management

Question 5

Which dimension includes a workflow management system?

A. Value streams and processes
B. Partners and suppliers
C. Information and technology
D. Organizations and people

Solutions: