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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A. CMS version is not configured an the system-parameters features farm,
B. There is no network connection to CLAN.
C. CMS version is misconfigured on the system-parameters features form.
D. CM version is not matching CMS setup.

Question 2

During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A. route-to-digits
B. queue-to
C. converse-on
D. collect-digits

Question 3

Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A. by the Skill whisper announcement before call: is delivered
B. by the VDN of Origin announcement before call is delivered
C. by the telephone display (a = Originator Name to VDN)
D. by the flashing skill button on the telephone set

Question 4

To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A. /cms/install/net use and /cms/install/netboo.eri0
B. /etc/hostname. Eri0 and /etc/netmasks
C. /dev/eri0 and /dev/hostname.eri0
D. /net/eri0 and/net/netmasks

Question 5

Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A. BCMS is interval based and CMS is call based.
B. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
C. BCMS receives data internally and stores data in a volatile switch memory.
D. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.

Solutions: