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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks (CK) acquired a shoe distribution partner. The marketing and sales directors want to migrate the existing sales and marketing data into CK's Sales Cloud instance.
Which aspect should the consultant consider first before proceeding with the data migration?

A) Role hierarchy and sharing rules set up prior to migration
B) Volume of customer, partner, and prospect data identified prior to migration
C) Number of marketing campaign licenses required for the migration

2. Cloud Kicks wants to enable sales reps to view an individual team member's split percentage when the split percentage is less than 100% of the revenue amount.
Which attribution method should the consultant recommend?

A) Opportunity Overlay Split
B) Opportunity Amount Split
C) Opportunity Percentage Split

3. Universal Containers (UC) hired a consulting company to implement Sales Cloud. This will be the third CRM application UC has used in the past years. Employees have failed to adopt the previous two applications.
Which step should be part of UC's plan to help drive adoption of Sales Cloud?

A) Implement User Acceptance Testing (UAT).
B) Identify change management champions.
C) Revoke user access to legacy systems.

4. A consultant is preparing to release an updated version of a sales process they have been working on for an existing Sales Cloud client.
Which action should the consultant take first to ensure a smooth rollout for the sales team?

A) Implement a program to incentivize users and publicly reward early adopters to motivate others and create a sense of competition within the sales team.
B) Create a plan for implementation, drive awareness with the sales team, design training and coaching programs, update and document workflows, and measure success.
C) Conduct a series of informational sessions with the sales team to explain the benefits of the new sales process and address common questions in an online FAQ.

5. The Cloud Kicks sales team travels frequently and often needs to convert leads while away from the home office.
What should a consultant recommend?

A) Create a Global Action to convert leads via the Salesforce mobile app.
B) Install an AppExchange package to convert leads via the Salesforce mobile app.
C) Enable Conversions for the Salesforce mobile app In Lead Conversion settings.

Solutions: