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Pegasystems PEGAPCSA86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Case Management | 28% | - Route assignments to users, work groups, and queues - Design case lifecycle, stages, and statuses - Manage child cases, pause/resume, and skip stages - Configure service levels, goals, deadlines, and urgency - Configure approvals, email notifications, and optional actions |
| Topic 2: Security | 7% | - Assign roles and access groups - Define authentication and authorization policies - Track changes and audit data access |
| Topic 3: User Experience | 16% | - Configure controls, visibility, and layouts - Customize portals, dashboards, and views - Localize content and enable accessibility - Set up repeating dynamic layouts |
| Topic 4: Mobility | 5% | - Configure mobile channels - Use Pega Mobile Preview - Optimize UI for mobile devices |
| Topic 5: Reporting | 7% | - Create and modify reports - Apply filters, columns, and sorting - Understand Insights and reporting benefits |
| Topic 6: Data Modeling & Integration | 18% | - Manage data pages and sourced data - Save and synchronize data with systems of record - Create properties, data types, and data transforms - Configure validation rules and calculated values |
| Topic 7: Application Development | 12% | - Debug application errors and rule resolution - Scope projects and use estimation tools - Configure unit testing and best practices - Manage rulesets, classes, and inheritance |
Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:
A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request written information regarding different account types. Select the case lifecycle design that satisfies this requirement.
- A. A user view for requesting information to the Select Account Type assignment.
- B. Add an optional action to the stage that contains the Select Account Type assignment.
- C. Add a router to the Select Account Type assignment.
- D. Add a case-wide optional action.
Correct Answer: B 🗳️
An online retailer allows customers to select a courier service for deliveries. The list of available courier services is drawn from a data type sourced in the Pega database. The Fulfillment department wants to allow local warehouse managers to add courier services to mitigate increases in delivery times and remove courier services that fail to meet delivery metrics .
Which two options are required to allow local warehouse managers to update courier service records in production? (Choose two.)
- A. Delegate the records for the courier service data type.
- B. Create an access group for local warehouse managers.
- C. Enable rule checkout for the local warehouse managers.
- D. Define an approval process for adding and removing courier services.
Correct Answer: A,B 🗳️
You are designing a credit transaction case type and have the following requirement:
Transaction disputes must be resolved within 3 days.
To meet this requirement you need to set the____________in the service level to 3 days.
- A. urgency
- B. deadline
- C. goal
- D. passed deadline
Correct Answer: B 🗳️
Your online shopping application serves international customers. You need to define a Data Page that holds currency exchange rates. All users accessing the application need to use the information.
The Scope of this Data Page should be set to________________.
- A. Application
- B. Thread
- C. Reauestor
- D. Node
Correct Answer: D 🗳️
Which business need do you address through delegation?
- A. A general manager must approve catering proposals that exceed EUR5000.
- B. A risk officer wants to adjust the income threshold for automobile loans.
- C. A care supervisor wants to authorize a second opinion for an insurance claim.
- D. A service representative must attach the appropriate form when emailing a customer.
Correct Answer: B 🗳️
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