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IBM P1000-012 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Technical Support & Troubleshooting | 35% | - Error analysis and resolution - Problem determination methodology - Support case management |
| EMEA Region Specific Policies | 20% | - EMEA compliance and regulations - Regional service delivery models |
| IBM Product Maintenance Fundamentals | 25% | - Hardware maintenance procedures - Software update and upgrade processes - Maintenance service level agreements |
| IBM Support Tools & Resources | 20% | - IBM knowledge base and documentation - Remote support procedures - Diagnostic utilities and tools |
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