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Understanding technical and functional aspects of Interaction Center Certified Engineer (ICCE) Bootcamp

The following will be discussed in Genesys GEO-807 exam dumps:

• Log Retrieval Assistant
• Interaction Center Platform Overview
• Licensing Users and Stations
• IC System Manager
• TroubleShooting
• Log Viewer
• DHCP
• DNS Server
• Interactive Update Provider Overview
• DID/DNIS Routing
• Installing IC and Interaction Media Server
• Directory Server
• Configure Interaction Media Server
• Post Installation Configuration
• Site Information
• WireShark Analyzer
• Database Server
• SIP Station Configuration
• Configuring IC Switchover Process
• License Management and Allocation
• Configure Regionalization
• SIP Proxy
• IC Survey File
• Interaction Center Architecture
• Running Setup Assistant
• New License Generation
• IC Licensing Overview
• Dial Plan
• Configure Line Groups
• SIP Line Configuration
• Configure SIP addresses
• Codecs
• Interaction Center Security Methods
• Gateways Overview
• Using Interactive Update Client
• Interaction Subsystems
• Reporting Tables
• Understanding Lines and Groups

Sample Questions

When using Genesys Media Server, which of the following are the two types of supported media interfaces? (Choose 2 answers)

• KVM / USB Answer: B,C
• NETANN
• ADSL
• MSML

Which protocol is SIP Server using when in communication with Softswitch?

• Proprietary protocol Answer: C
• T-Lib
• SIP
• CTI protocol

Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles. At what percentage of this value does SlP Server reject all traffic?

• 120%
• 130%
• 150% Answer: B
• 101%

Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?

• contact Answer: A
• To
• via
• From

Which statements are correct?

• Genesys Media Server or Stream Manager performance is not affected by the codec selected for us-
• The Genesys Media Server and Genesys Stream Manager are the only music sources available when using Genesys SIP Server 8.
• Media Server and Stream Manager require that URS make requests for media to be streamed to a caller.
• Genesys Media Server supports Treatments Answer: B

Which is the valid value from the SDP portion of the re-INVITE message if a call is requested to be put on hold?

• c=IN IP 0.0.0.0
• m=audio 0 RTP/AVP hold
• a=rtpmap:0 hold
• a=sendrecv
• C=INIP 192.168.1.199 Answer: D

You want to install one SIP Server and 3 Media Servers. You want to communicate with them directly using NET ANN. You also want each Media Server to support MOH, treatment and MCU. What will be the minimum number of VoIP Service DNs you have to configure to support this request?

• 1
• 6
• 9 Answer: A
• 3

How is the Genesys SIP Server licensed?

• per any DN
• per running instance
• per seat
• per Agent Answer: A

What is the response to REFER when the REFER method is used?

• C NOTIFY Answer: A
• 200 OK
• C ACK
• 183 session in Progress
• 202 Accepted

What is the SIP Server supported methods for initiating two-step call transfer? (Choose 2 answers)

• MESSAGE Answer: A,D
• REFER
• INVITE
• INITIATE
• PUBLISH

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How to book the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Taking a Certification Exam Guide provides instructions for registering, accessing, and taking exams.

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

Genesys GE0-807 Exam Syllabus Topics: