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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Content offers in Predictive Engagement can only be triggered manually by agents.
(True/False)
Response:

A) True
B) False

2. Customer journey information is NOT available on which of the following channels?
(Choose three answers)
Response:

A) Agent-initiated callbacks
B) Agentless email notifications
C) Instagram DM
D) Web messaging

3. Predictive Routing only works for voice interactions and is not supported for digital channels.
(True/False)
Response:

A) True
B) False

4. Which two methods are available as routing options in Genesys Cloud queues?
(Choose two)
Response:

A) Predictive Routing
B) Call Blending
C) Agent Whisper
D) Bullseye Routing

5. Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:

A) AI-driven outcome prediction
B) Predictive web tracking
C) Intelligent agent selection
D) Sentiment-based agent scheduling

Solutions: