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Salesforce Certified Field Service Consultant Sample Questions:

1. Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

A) Assign a high efficiency score.
B) Link rules to Relevance Groups.
C) Include a Match Fields work rule.
D) Check 'Keep TheseAppointments Scheduled'.

2. Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A) Create a new Work Order Line Item for each site visit.
B) Create a new Child Work Order for each site visit.
C) Create a new Service Appointment for each site visit.
D) Create a new Product Consumed for each site visit.

3. Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?

A) Create a custom Lightning Component that displays Work Order progress and deployit to Technicians through the Salesforce Field Service mobile app.
B) Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.
C) Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.
D) Create a Report Chart that summarizes wk Order Line Items andadd 2 link to the Service Appointment layout.

4. Universal Containers wants to reduce its mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers

A) Customer Entitlements
B) Dispatching
C) Scheduling
D) Adjust Scheduling Policy
E) Knowledge Base

5. Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers?

A) Arrival Window Start, Arrival Window End
B) Actual Start, Actual End
C) Earliest Start Permitted, Due Date
D) Scheduled Start, Scheduled End

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