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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

Which of the following sentences describes the process flow as depicted in the attached picture?

A. Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
B. User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
C. User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
D. Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.

Question 2

What types of remote connections to customer's systems are available? (Choose two)

A. R/3 Support
B. Webex
C. NetMeeting
D. Netviewer

Question 3

When you have reached a limit in processing a message what would be helpful for you to move forward?

A. Take as much time as you need to think about the customer's issue on your own.
B. Send the customer as much documentation as possible so they can find the solution themselves.
C. Call the customer and tell them that you cannot progress their message.
D. Good working relationships with colleagues with whom you can share and discuss ideas.

Question 4

What is the Software Developer Network (SDN)?

A. The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.
B. The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.
C. The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.
D. The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.

Question 5

What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A. One system can be a child to multiple installations.
B. A system is identified using a system ID.
C. A system corresponds to production, test AND development environment.
D. A system corresponds to either production, test OR development environment.

Solutions: