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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which is the BEST way to help patient and family advisory council (PFAC) members communicate effectively in meetings and in front of committees?

A) Create a manual for PFAC members to read in order to understand internal protocols and how committees work.
B) Explain to the committee members that there will be patients (PFAC members) present at the meetings.
C) Train and coach PFAC members on committee participation so that they are valuable contributors.
D) Provide PFAC members with key talking points to guide their involvement with committees.

2. When individualizing care to advance a culture of patient, long-term care resident, and family partnership, what is the MOST important thing to consider?

A) Adjusting the level of staffing in order to allow time for patient, resident, and family connections
B) Encouraging the family to participate in the patient or resident experience
C) Developing the plan of care and letting the patient know what to expect
D) Integrating the patient ' s or resident ' s personal goals and ensuring engagement in their care

3. A non-English-speaking patient is asking questions that indicate a lack of understanding of the procedure that the patient is about to undergo. Which component of the patient ' s rights has been neglected?

A) Confidentiality of personal health information
B) Patient's right to file a complaint
C) Informed consent
D) Respect for cultural diversity

4. What is Gemba when used within the Lean process methodology?

A) Reduced waste in future mapping
B) Location where value is created
C) Continuous improvement designs
D) Collaboration to improve

5. What is the PRIMARY action that must be done consistently to enhance patient safety and eliminate errors?

A) Effective communication
B) Clear explanation of treatment plan
C) Immediate response to call lights
D) Purposeful hourly rounding

Solutions: