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What are the prerequisites for the ServiceNow CIS-EM Exam
ServiceNow Certified Implementation Specialist Event Management certification is an intermediate-level certification. It is designed for experienced implementation specialists who have completed the ServiceNow Certified Implementation Specialist Configuration and Administration, or equivalent, and have at least one year of experience in implementing ServiceNow applications.
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ServiceNow CIS-EM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Administration and Optimization | 10% | - Maintenance and troubleshooting - Performance tuning and noise reduction - Security and access control - Best practices and operational efficiency |
| Event Management Overview | 13% | - Common Service Data Model - Key features and capabilities - User interfaces: Operator Workspace, Alert Intelligence, Dependency Maps - Customer challenges and business value - IT Operations Management (ITOM) solution |
| Architecture and Discovery | 10% | - CMDB integration and dependency mapping - Monitoring process and data flow - Discovery and MID Server components - Event Management architecture |
| Event Configuration and Processing | 27% | - Event lifecycle and processing flow - Scripting: Regex, JavaScript, PowerShell - CI binding and identification - Event rules, filters, thresholds, and field mapping - Connectors: preconfigured, custom, push/pull methods - Inbound actions and event management jobs |
| Alerts and Correlation | 30% | - Alert grouping and correlation strategies - Impact profiles, impact trees, and service impact analysis - Priority calculation, scoring, and groups - Alert processing and management rules - Incident creation and integration - Alert Intelligence and Service Operations Workspace features - Alert definition and attributes |
| Event Sources and Integration | 10% | - Third-party integration best practices - Monitoring tool integration - Metric connectors and data collection - Supported event sources and protocols |
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