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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: User and Security Management | - Authentication and authorization concepts
|
| Topic 2: SAP BusinessObjects Architecture and Components | - System architecture overview
|
| Topic 3: System Monitoring and Maintenance | - Performance and availability monitoring
|
| Topic 4: Troubleshooting and Incident Resolution | - Common system and user issues
|
| Topic 5: SAP BusinessObjects Support Fundamentals | - Incident handling processes and support workflow
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. The customer has an error that can be reproduced on their system.
How do you proceed to investigate this issue?
A) The customer's system has the fault therefore you only need to use their system for further investigation and testing.
B) The customer is no longer entitled to support since they have caused a fault in the system.
C) Ask the customer to document the workflow step by step so that you can attempt to reproduce the issue on your internal system.
D) Ask the customer to use a different system since this installation is experiencing issues.
2. What do you configure to enable Root Cause Analysis for a customer?
A) A bridged central Solution Landscape Directory to SAP Solution Manager
B) A single Diagnostic Agent
C) All system landscape components
D) Technical System and Diagnostic Configuration for each component
3. As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?
A) Document solutions and share this information with your colleagues.
B) Each customer and message is unique so previous solutions are not useful.
C) Keep the solutions only in the previously solved messages.
D) Contact the customer to find out what the solution was for their solved message.
4. How can you find the Root Cause Analysis within SAP Solution Manager?
A) Fill in the search box with keyword Root Cause Analysis.
B) Use the left side menu.
C) Use the appropriate work center transaction code.
D) Open a new application with default settings.
5. Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)
A) Hardware Management
B) Best practices for embedding third-party software
C) Discovery of corrective software packages
D) Automatic Deployment
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C,D |
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