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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Collaboration with Stakeholders | 23% | - Facilitate communication between business and technical teams - Manage stakeholder expectations and priorities - Build consensus on requirements and solutions - Conduct effective meetings and presentations |
| Business Process Mapping | 17% | - Identify process gaps and improvement opportunities - Map current and future business processes - Create process flow diagrams and documentation - Analyze impact of changes on stakeholders |
| User Story Development | 20% | - Manage user story backlog and prioritization - Write clear and actionable user stories - Define acceptance criteria for user stories - Break down epics into manageable user stories |
| Requirements Management | 23% | - Elicit and document functional and non-functional requirements - Validate and verify requirements with stakeholders - Prioritize requirements based on business value - Manage requirements traceability |
| Customer Discovery | 17% | - Identify business needs, pain points, and objectives - Document business requirements and user stories - Analyze current state and future state processes - Conduct stakeholder interviews and workshops |
Salesforce Certified Business Analyst Sample Questions:
The finance team is rolling out a new sales process in Sales Cloud for opportunities that are Closed/Won.
After meeting with the team, a business analyst (BA) realizes that several requirements for the new process will need further refinement.
What should the BA use to keep track of changes to the process documents?
- A. Version control
- B. Business backlog
- C. Communication template
Correct Answer: A 🗳️
Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?
- A. Plan
- B. Build
- C. Test
Correct Answer: A 🗳️
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The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical team identifies several integrations that touch the Opportunity object and could be impacted by the changes. The project manager wants the solution to include unit testing, code reviews, and functional testing.
What does the project team need to agree upon to ensure the work is ready to be deployed?
- A. User acceptance criteria
- B. Definition of done
- C. Entity relationship diagram
Correct Answer: B 🗳️
Explanation: Only visible for DumpsValid members. You can sign-up / login (it's free).
After the completion of the most recent sprint at Cloud Kicks (CK), the business analyst (BA) provided a demo of three user stories for the customer support solution to a senior executive. During the demo, the BA showcased the following Salesforce functionalities:
1. Searching for an account
2. Creating a new case
3. Closing a case
After the demo, the BA received poor feedback stating that the executive was unsure about the definition of a
"case."
What should the BA do differently in the next demo?
- A. Explain that the term is a Salesforce industry standard.
- B. Confirm each user story includes a clear who, what, and why.
- C. Update the environment to use language specific to CK.
Correct Answer: B 🗳️
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Universal Containers is in the discovery phase of a new Service Cloud project. The lead business analyst (BA) review user stories written by junior Bas. The lead BA discovers these user stories are missing details, as how case routing should work. The lead BA asks the junior Bas to make revisions based on the intended audience for the user stories.
- A. End user and development team
- B. Development and QA teams
- C. Business user and QA team
Correct Answer: B 🗳️
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