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Salesforce AP-207 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Metering, Billing, and Usage Management | - Meter data handling
|
| Salesforce Energy & Utilities Cloud Capabilities | - Asset and service management
|
| Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
| Integration and Data Management | - Data management
|
| Customer Engagement and Experience | - Customer service operations
|
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?
- A. Account
- B. Asset
- C. Contract
- D. Premise
Correct Answer: A 🗳️
Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?
- A. Capitalization of the cloud
- B. Regulatory and technology changes
- C. Customer expectations and values
- D. Digital first and work-from anywhere in real time
- E. Removing the complexity from the business
Correct Answer: B,C,D 🗳️
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An energy company needs a way to generate PDF or Word proposals based on a quote for commercial customers to review before proceeding with the products and services.
What tool can be used to automatically create these proposals?
- A. Energy and Utilities Cloud Contract Lifecycle Management (CLM)
- B. Energy and Utilities Cloud Configure Price Quote (CPQ)
- C. Microsoft Word
- D. OmniStudio Document Generation
Correct Answer: D 🗳️
During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?
- A. Electronic funds transfers
- B. Customer satisfaction surveys
- C. Payment reminders
- D. Rate change notifications
Correct Answer: A 🗳️
An energy company generates all new contracts through the Contract Lifecycle Management solutior Salesforce Industries. After a demo, the manager is very interested in using the redlining online doc feature and the reusing clauses library.
According to the manager's expectations, which template type should the developer choose to gene new contracts?
- A. JSON Based Document Template
- B. The Microsoft Word Document Template
- C. The Velocity Web Template
- D. POF Template
Correct Answer: B 🗳️
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