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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A) Use call out to fully automate the flow so that no manual steps are required
B) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
C) Use data raptor to assist with integration and introduce several manual task into the flow.
D) Use the integration procedure to manage the various task that technician need to undertake

2. Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

A) Use CPQAppHandler Methods
B) Use Cart Based APIs
C) Use EPC APIs
D) Use Digital Commerce APIs

3. Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A) Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
B) User, Person Account, Billing Account, Service Account, Contacts, Assets.
C) User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
D) User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets

4. Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A) Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
B) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
C) Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
D) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
E) Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.

5. United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A) Make use of object types and attributes to better handle scalability using EPC functionality.
B) Mark the orderable flag on the legacy system to false so that they cannot be used.
C) Bundle the similar product together to reduce the volume
D) Rationalize the product catalog by identifying duplicates and legacy products that can be removed

Solutions: