Apple 9L0-064 Valid Dumps - OS X v10.8 Troubleshooting Exam

Updated: Aug 17, 2026
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Apple 9L0-064 Exam Syllabus Topics:

SectionObjectives
Troubleshooting and System Management- System performance and maintenance
  • 1. Activity Monitor and system diagnostics
    • 2. System logs and troubleshooting tools
      - macOS startup process and boot issues
      • 1. Recovery and safe boot troubleshooting
        • 2. Startup sequence and boot modes
          Security and Updates- System security
          • 1. FileVault basics
            • 2. Firewall configuration
              - Software updates
              • 1. System update troubleshooting
                • 2. Mac App Store updates
                  User Accounts and Permissions- File system permissions
                  • 1. Permission structure in OS X
                    • 2. Fixing disk permissions
                      - User account management
                      • 1. Login issues and keychain problems
                        • 2. Admin vs standard user roles
                          Networking and Connectivity- Network services
                          • 1. DNS and DHCP issues
                            • 2. Network diagnostics tools
                              - Network configuration
                              • 1. TCP/IP configuration basics
                                • 2. Wi-Fi and Ethernet troubleshooting
                                  Applications and System Services- Application troubleshooting
                                  • 1. App crash diagnostics
                                    • 2. Compatibility issues
                                      - System services
                                      • 1. Launch services and daemons
                                        • 2. Login items and startup services
                                          File Systems and Storage- Disk management
                                          • 1. Disk Utility usage
                                            • 2. Partitioning and formatting drives
                                              - Data protection
                                              • 1. Time Machine backups
                                                • 2. Data recovery basics

                                                  Apple OS X v10.8 Troubleshooting Sample Questions:

                                                  1. How can a user delete a file named "junk document" from all previous Time Machine backups?

                                                  A) Open Time Machine preferences and remove the file "junk document" from the backup list.
                                                  B) Select the Delete all Backups of "junk document" from the File menu in any standard Finder window.
                                                  C) Select the Delete all Backups of "junk document" from the Action menu in the Time Machine Finder window.
                                                  D) Delete "junk document" in the Time Machine Finder window for the most recent backup.


                                                  2. If users have FileVault 2 enabled, Time Machine will automatically encrypt their backup. True or False

                                                  A) True
                                                  B) False


                                                  3. Which of the following features of OS X Mountain Lion helps protect you from downloading and installing malicious software on your Mac?

                                                  A) Mission Control
                                                  B) Gatekeeper
                                                  C) Location Services
                                                  D) FileVault 2


                                                  4. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?

                                                  A) Contact the vendor of the app and ask them to send a product registration key.
                                                  B) Open the Mac App Store preferences, then change the Application Security settings.
                                                  C) Delete the app and try downloading a fresh copy from the internet.
                                                  D) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:


                                                  5. An administrator would like to prevent data recovery software from retrieving any files from a deleted user. Which option is the most efficient choice?

                                                  A) Delete the user using the "Delete the home folder" with the erase home folder securely option enabled.
                                                  B) Save the deleted user in a disk image, then use the Terminal to secure delete the image.
                                                  C) Turn on FileVault 2, wait for encryption to finish, then delete the user.
                                                  D) Startup in OS X Recovery then open the Disk Utility. Choose the startup volume and erase the entire volume using a security option the writes zeros across the entire volume.


                                                  Solutions:

                                                  Question # 1
                                                  Answer: C
                                                  Question # 2
                                                  Answer: B
                                                  Question # 3
                                                  Answer: B
                                                  Question # 4
                                                  Answer: D
                                                  Question # 5
                                                  Answer: A

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