Microsoft 70-272 Valid Dumps - Supporting Users and Troubleshooting Desktop Applications

Updated: Aug 29, 2026
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Microsoft 70-272 Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting Desktop Applications- Microsoft Office and productivity applications
  • 1. Word, Excel, Outlook troubleshooting
    • 2. Application installation and configuration issues
      - Application compatibility issues
      • 1. Compatibility mode and updates
        • 2. Legacy application support on Windows XP
          Topic 2: Operating System Troubleshooting- Windows XP system issues
          • 1. User profile and system settings
            • 2. Startup and performance problems
              - Device and driver issues
              • 1. Hardware driver installation and rollback
                • 2. Device Manager troubleshooting
                  Topic 3: Security and User Support- System security troubleshooting
                  • 1. Windows Firewall configuration
                    • 2. Malware and antivirus issues
                      - User account management
                      • 1. Password and access issues
                        • 2. Local user accounts and permissions
                          Topic 4: Network and Connectivity Support- TCP/IP and LAN connectivity
                          • 1. Name resolution issues (DNS/WINS)
                            • 2. IP configuration and troubleshooting

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