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Cisco 642-144 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Voice Quality and Troubleshooting | - QoS basics for voice traffic - Common voice issues and diagnostics |
| Cisco IP Telephony Express Overview | - IP telephony architecture concepts - Cisco Unified Communications components overview |
| Cisco CallManager Express (CME) / IP Telephony Express | - Phone registration and endpoint management - Dial plan configuration - Basic configuration and deployment |
| Voice Gateway Configuration | - PSTN integration concepts - POTS dial peers - VoIP dial peers |
| VoIP Protocols | - H.323 basics - SCCP (Skinny) protocol - MGCP overview - SIP fundamentals |
| Call Routing and Dial Plan | - Class of restriction concepts - Digit manipulation and translation rules |
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