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Avaya 33140X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Operations | 20% | - Monitoring, reporting and performance management - System updates, patches and upgrades - Backup and restore procedures |
| Solution Architecture and Licensing | 20% | - Deployment models, zones and system components - Avaya Experience Portal (AEP) and POM architecture overview - Licensing requirements and feature capacities |
| Installation and Deployment | 18% | - Installation prerequisites and requirements - Installing AEP and POM components - High availability and database installation |
| Configuration and Administration | 22% | - Call flow design and routing configuration - System configuration and settings - POM campaign setup and management - User account and access management - Email, SMS and multimedia integration |
| Troubleshooting and Support | 20% | - Diagnostic tools, logs and monitoring utilities - Troubleshooting common issues - Problem isolation and resolution |
Avaya Experience Portal with POM Support Certified Sample Questions:
1. How can call flow issues in Avaya Workplace Clients be diagnosed using server logs?
Response:
A) By logging all user interactions
B) By monitoring CPU usage during calls
C) By tracing the sequence of call events
D) By checking the version history of call software
2. What strategy should be employed when setting up POM performance monitoring to ensure effective issue detection?
Response:
A) Only monitor during system updates.
B) Focus primarily on external services.
C) Prioritize high-availability components.
D) Monitor all components with equal priority.
3. What is the initial step in preparing to back up the AEP database?
Response:
A) Perform a test backup
B) Disconnect all active sessions
C) Verify the backup configuration settings
D) Schedule the backup during off-peak hours
4. Which steps are essential when initializing a Media Processing Platform?
Response:
A) Configuring server roles
B) Establishing data storage paths
C) Setting up user authentication
D) Activating the license key
5. What is the primary function of debugging logs in the context of Avaya Meetings Server troubleshooting?
Response:
A) Storing backup configurations
B) Monitoring long-term user trends
C) Tracking software updates
D) Capturing specific system errors and operational details
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: D |
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