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Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Digital Channels | 15% | - Configure software components to route digital contacts within Webex Contact Center frameworks - Troubleshoot digital channels delivery faults across modern communication flows
|
| Advanced Features and AI | 25% | - Describe AI capabilities within Webex Contact Center architectures
|
| Telephony and Call Routing | 30% | - Configure inbound and outdial telephony options for Webex Contact Center agents - Configure infrastructure components to route voice calls within Webex Contact Center flows
- Troubleshoot voice channels configuration mismatches
|
| Tenant Configuration and Reporting | 30% | - Describe Webex Contact Center reporting analytics and data visibility tracking - Analyze real-time and historical dashboards to isolate operational constraints - Configure desktop layouts and custom desktop profiles for agents and supervisors - Configure multi-tier customer experience variables and thresholds - Configure security profiles, skills-based routing rules, and scheduling patterns - Configure Webex Contact Center users and identity records - Describe network requirements for Webex Contact Center systems |
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)
- A. schedule date in YYYY-MM-DD format
- B. schedule timezone
- C. schedule date in YYYY-DD-MM format
- D. phone ANI
- E. customer name
Correct Answer: A,B 🗳️
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A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?
- A. SIP OPTIONS timeout
- B. Codec mismatch between trunks
- C. Browser pop-up restrictions
- D. Missing SRTP encryption
Correct Answer: C 🗳️
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A supervisor in a contact center must manage recording-related activities to ensure their team's compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)
- A. Search for specific agent interactions with the customer.
- B. Delete recordings permanently.
- C. Tag recordings with descriptive keywords.
- D. Perform Retention Policy management.
- E. Filter the list of recordings based on set criteria.
Correct Answer: A,C,E 🗳️
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A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)
- A. Reports
- B. Watchtower
- C. Templates
- D. Export Logs
- E. Debug Console
Correct Answer: D,E 🗳️
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Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

Correct Answer:

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