Avaya 132-S-720.1 Valid Dumps - Specialist Call Center Implement and Support Elective Exam

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Avaya 132-S-720.1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Avaya Aura Call Center Elite Architecture & Features25%- System components and architecture
- Integration with Avaya communication platforms
- Core features and capabilities
Topic 2: Maintenance & Troubleshooting20%- Log analysis and error resolution
- System health checks and monitoring
- Diagnosing common issues
- Troubleshooting routing and call flow problems
Topic 3: Call Management System (CMS) Administration25%- Report configuration and management
- User access and permissions
- CMS installation and setup
- Real-time monitoring and data analysis
Topic 4: Configuration & Implementation30%- Routing strategies and advanced routing
- Agent configuration and functionality
- Feature activation and customization
- Call vectoring setup and configuration

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