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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Ethics and Organizational Responsibility | - Corporate social responsibility - Ethical decision making in organizations |
| Topic 2: Leadership and Management | - Power, influence, and authority - Leadership styles and theories |
| Topic 3: Organizational Structure and Culture | - Organizational culture and change - Organizational design and structure types |
| Topic 4: Motivation and Performance | - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) - Goal setting and performance management |
| Topic 5: Communication and Decision Making | - Decision-making models and biases - Organizational communication processes |
| Topic 6: Teams and Group Dynamics | - Group decision-making and conflict resolution - Team formation and development stages |
| Topic 7: Human Resource and Workplace Behavior | - Recruitment, selection, and onboarding concepts - Performance evaluation and feedback systems |
| Topic 8: Foundations of Organizational Behavior | - Definition and scope of organizational behavior - Individual behavior in organizations - Work attitudes and job satisfaction |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
Which dimension of the Fiedler contingency model is associated with the degree of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?
- A. Task structure
- B. Leader-member relations
- C. Leader-member exchange
- D. Position power
Correct Answer: D 🗳️
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Which statement is true about groupshift?
- A. It cannot be toward greater risk.
- B. It can be toward caution or toward risk.
- C. It is a side-stepping technique.
- D. It is not a real-world phenomenon.
Correct Answer: B 🗳️
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What is a purpose of employee evaluations?
- A. To serve as a screening device for hiring new employees
- B. To measure the psychological symptoms of organizational dysfunctionality
- C. To educate employees on the personalities of supervisors and help them adjust to management styles
- D. To assist management in making human resource decisions
Correct Answer: D 🗳️
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What defines acceptable standards of behavior that are shared by group members?
- A. Group roles
- B. Group norms
- C. Group conformity
- D. Group status
Correct Answer: B 🗳️
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What is a personal view of how one is supposed to act in a given group situation?
- A. Role identity
- B. Role perception
- C. Role expectation
- D. Role conflict
Correct Answer: B 🗳️
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