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Career Path for Microsoft MB-240 Certification Exam-Passers
The successful candidates who get the passing score in the Microsoft MB-240 exam are eligible for different roles, such as:
- Solutions Architect with the Internet of Things Skills.
- Data Analyst;
- Field Service Engineer;
Payscale.com mentions that a Solutions Architect with the Internet of Things skills can get an annual salary of around $105k. Also, a Data Analyst can ask for an offer of $61k per year as stated by the same site.
Right Candidates for MB-240
The candidates who want to take MB-240 test know how to implement processes related to field service and they can design them together with external and internal teams. Also, they know how to configure the Field Service application administration areas and have the necessary experience to deploy solutions related to Connected Field Service. Another piece of recommended expertise that the candidates for this test should have focuses on the implementation of additional customizations according to the business requirements. To add more, previous knowledge of configuring and customizing Field Service application components is much appreciated. Also, applicants should be familiar with Field Service resources, incidents, inventory integration, resource scheduling, field service user roles, and Field Service Mobile application configuration.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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Languages: English, Japanese
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage field service mobility; manage inventory and purchasing; and implement Connected Field Service.
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Connected Field Service Implementation: 10-15%
- Explaining Use Cases for IoT: The candidates should be able to identify the use cases for the Internet of Thing, explain its components, and identify the use cases for Dynamics 365 Connected Fields on the Field Service Mobile app.
- Implementing Connected Field Service using IoT Hub: This section requires one’s skills in managing IoT devices and security roles for Dynamics 365 Connected Field Service.
Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings |
| Configure Field Service (20-25%) | 20-25% | - Configure Field Service organizations and structures - Implement security roles and field service settings - Configure scheduling configurations and booking setup - Configure pricing, billing, and cost entities - Set up and configure resource characteristics and skills - Configure work order types and incident types - Set up and configure customer assets |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Configure product inventory and item associations - Process purchase orders and returns - Manage inventory levels and stock locations - Configure warehouse and inventory settings - Handle inventory adjustments and transfers |
| Scheduling and Dispatch (20-25%) | 20-25% | - Configure map view and route optimization - Optimize schedules using resource scheduling optimization - Configure schedule board and board features - Manage scheduling options and requirements - Handle scheduling conflicts and rescheduling - Schedule work orders using various methods |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts - Process IoT alerts and work order creation - Implement connected field service scenarios |
| Manage Work Orders (20-25%) | 20-25% | - Handle work order incidents and resolutions - Manage work order reporting and analytics - Configure work order lifecycle and statuses - Manage work order products, services, and notes - Create and manage work orders - Process work order inspections and recommendations |
Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions:
You are identifying Inconsistencies in recent work order billings.
You find a work order that does not have art Invoke and Actuals posted
What are two reasons why this may have happened? tach correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. The setting for generating invoices for work orders created by an agreement was incorrectly set.
- B. The Work Order Invoice Creation setting is set to Never
- C. Actuals are only generated when the invoke is marked M Paid
- D. Actuals are only generated when the invoke is Confirmed
Correct Answer: A,B 🗳️
You need to create a requirement group for a work order.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Correct Answer:
Explanation:
You are onsite, working on a customer ' s factory floor. You need to return tomorrow and replace a belt on the conveyor. You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an inventory transfer record.
What are the two correct steps to complete the transfer? Each correct answer presents part of the solution.
- A. Select the source warehouse, then select the destination warehouse.
- B. Enter the quantity to transfer, then click transfer.
- C. Enter the part number from the drop down, then click to transfer.
- D. Select the From warehouse location, then select the To warehouse location.
Correct Answer: A,B 🗳️
Your organization uses Microsoft Dynamics 365 Connected Field Service with Microsoft Azure loT Hub to manage its loT devices.
The device management team reports an issue where they are unable to register devices since the start of their day.
You need to troubleshoot this issue.
What are the two main reasons for this issue? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. The Service Administrator security role is missing in Azure.
- B. Azure is offline.
- C. Dynamics 365 still needs to be connected to Azure.
- D. The loT Administrator security role is missing in Dynamics 365.
Correct Answer: B,C 🗳️
You are implementing a Microsoft Dynamics 365 Field Service solution for a client.
The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should nor be stored directly on the work order. It should only be visible when the Customer Asset is selected.
Solution:
1. Create the Parent Asset and Master Asset on the work order.
2. Use a business rule to populate the fields from the Customer Asset.
Does this meet the goal?
- A. No
- B. Yes
Correct Answer: A 🗳️
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