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CompTIA JK0-802 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Networking | - Basic network troubleshooting - Wireless networking and configuration - Network types and protocols |
| Topic 2: Operating Systems | - Command-line tools and utilities - System configuration and maintenance - Windows operating system features and tools |
| Topic 3: Hardware and Devices | - Printers and imaging devices - Mobile devices and accessories - PC components and peripherals |
| Topic 4: Troubleshooting and Problem Resolution | - Software troubleshooting techniques - Hardware troubleshooting methodology - Common system and device issues |
| Topic 5: Operational Procedures | - Safety procedures and environmental controls - Professionalism and communication - Documentation and change management |
CompTIA A+ Certification Exam (JK0-802) Sample Questions:
Which of the following accounts should be disabled after successful installation of Windows XP?
- A. Administrator
- B. Guest
- C. Power User
- D. Remote Desktop User
Correct Answer: B 🗳️
Which of the following features allows for easier navigation of long lists on a tablet device?
- A. Pinch-zoom
- B. Touch flow
- C. Scrollbars
- D. Multitouch
Correct Answer: B 🗳️
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A user states that they cannot connect to the network or the Internet. The technician determines the issue is that the computer has a static IP address and needs to use DHCP to work correctly. The technician sets the NIC to automatically assign an IP address. Which of the following should the technician perform NEXT?
- A. Confirm the computer is back on the network and has Internet connectivity
- B. They need to annotate what the static IP address was and inform the employee's manager
- C. They need to determine why the NIC was assigned a static IP address
- D. Identify the type of network card and what Operating System the computer is running
Correct Answer: A 🗳️
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A technician is working on a user's PC. After testing the theory of the cause, which of the following could the technician perform NEXT? (Select TWO).
- A. Resolve issue
- B. Verify system functionality
- C. Document issue
- D. New theory or escalate
- E. Inform user
Correct Answer: A,D 🗳️
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Which of the following software types would need to be installed on a mobile device to help prevent data from being viewed if the device is lost?
- A. GPS locator
- B. Antivirus
- C. Remote wipe
- D. Remote backup application
Correct Answer: C 🗳️
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