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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 問題管理プロセスの次のアクティビティのうち、変更管理プロセスに関連するものはどれですか?

A) 解決策を検討中
B) 問題の修正
C) 問題の特定
D) 問題の分類

2. IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?

A) 変更管理
B) 可用性管理
C) 問題管理
D) インシデント管理

3. セキュリティ管理プロセスの目的は何ですか?

A) IT スタッフの情報セキュリティを効果的に管理するため
B) あらゆるサービス活動において情報セキュリティを効果的に管理すること
C) 重要なサービスのみの情報セキュリティを効果的に管理するため
D) サービス活動の財務管理に関連する情報セキュリティを効果的に管理するため

4. サプライヤー X 継続のサービス デスクも同じインシデント レポートを受け取ります。これは、クライアント/サーバー アプリケーションの最新バージョンに関係します。以前のバージョンを再インストールすると、問題は発生しなくなります。原因はまだ特定されていないため、サプライヤーは顧客に対し、問題が発生した場合は旧バージョンを一時的にインストールするよう助言することにした。
このアドバイスはどのような例ですか?

A) 既知のエラー
B) 変更リクエスト
C) 問題
D) 回避策

5. ユーザーが作業を継続できるようにする一時的な解決策とは何ですか?

A) 既知のエラー
B) サービスリクエスト
C) 回避策
D) 変更要求 (RFC)

Solutions: