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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

Question 1

What is the role of governance within the ITIL Service Value System?

A. To perform day-to-day service operations
B. To provide detailed technical guidance for service design
C. To ensure organizational activities are directed and controlled
D. To define and manage process activities for service delivery

Question 2

Which two practices interact the MOST with the service desk practice?

A. Deployment management and change enablement
B. Incident management and service request management
C. Service request management and deployment management
D. Change enablement and incident management

Question 3

Why are management practices important for value chain activities?

A. They ensure activities are performed in a fixed order
B. They define the organization's purpose and strategy
C. They replace value chain activities with standardized processes
D. They enable value chain activities by providing the required capabilities

Question 4

Which statement regarding a partnership relationship is TRUE?

A. It focuses on operational and tactical level not on strategic level
B. It involves bespoke services with a focus on innovation and growth
C. It provides commercial off-the-shelf services for a wide range of consumers
D. It focuses mainly on operational efficiency and uses standardized contracts

Question 5

Which role takes responsibility for the outcomes of service consumption?

A. Service provider
B. Organization
C. Sponsor
D. Customer

Solutions: