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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A. 24%
B. 14%
C. 34%
D. 44%

Question 2

Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?

A. HP Care Pack Central
B. HP Attach Widget
C. MySalesGuide
D. HP Cirrus

Question 3

Which services can be offered for both printer and PC equipment? (Select two.)

A. Defective Media Retention
B. Maintenance Kit
C. Asset Tagging
D. Onsite Repair
E. Printer Installation
F. PC Tracking and Recovery

Question 4

What is an example of the value that HP PPS Services offer to your customers?

A. A customer's IT staff can be trained by HP to quickly repair printer faults.
B. Customers have security for lost laptops and desktops due to a mobile workforce.
C. Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
D. Customers can save up to 44% of the cost of an out-of-warranty repair.

Question 5

How should you counter the following objection?
"The standard warranty is sufficient."

A. HP Care Packs expedite repairs to reduce downtime.
B. With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
C. HP Care Packs give you predictability and greater control on TCO.
D. HP Care Packs allow you to choose from various options that best suit your needs.

Solutions: