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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business.
NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will needto be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?

A) Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
B) Extend the Standard Role Hierarchy setting departments as child accounts.
C) Enable the External Account Hierarchy setting departments as child accounts.
D) Since NTO has person accounts, it cannot use the External Account Hierarchy and will need touse groups and sharing rules to grant the required record access.

2. Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers

A) Create an FAQ rich text component on the Home page.
B) Create an FAQ Knowledge article.
C) Enable Chatter Questions to encourage peer-to-self-service
D) Create a public ''announcement only' group for moderators to address commonquestions.
E) Deploy a chatbox to address common questions.

3. Which three fields are required creating Experience Cloud users using Data Loader?
Choose 3 answers

A) First Name
B) Role Id
C) Profile Name
D) Profile Id
E) Currency

4. Cloud Kicks (CK) wants to create a public site to recruit potential volunteers. Volunteenng events are stored in a custom VolunteeringEvent object.
How can CK give guest users access to a custom object?

A) Through guest user organization-wide defaults (OWD)
B) Through guest userSharing Rules
C) Through guest user Sharing Sets
D) Through guest user roles

5. To which three objects can the Partner Super Useraccess be applied?
Choose 3 answers

A) Campaigns
B) Accounts
C) Custom Objects
D) Cases
E) Opportunities

Solutions: