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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Integration | 8% - 12% | - System Connectivity
|
| Administration and Configuration | 8% - 12% | - System Administration
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question 1
As a technician, you want to complete multiple activities. Which process allows you to do that in the SAP Field Service Management mobile app? Choose the correct answer.
A. Save Efforts
B. Group checkout
C. Complete Smarform
D. Standard Checkout
Question 2
Which activity execution stage is relevant for mobile service workflows? Choose the correct answer.
A. Closed
B. In planning
C. In execution
D. In dispatching
Question 3
What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.
A. With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
B. This feature does not help with automatic time recording
C. With this feature the dispatcher will see in the planning board in which step the technician currently is
Question 4
Which aspect of the self-service configuration allows a customer to create a service required? Choose the correct answer.
A. Branding
B. QR codes
C. Moment-sets
D. Workflow assignments
Question 5
What is needed to design a checklist? Choose the correct answer.
A. Checklist Designer needs to be installed in your ERP
B. You need to download Checklist designer from SAP
C. You need a checklist designer license
D. The checklist template needs to be in status "Editing"
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: B,C | Question 4 Answer: B | Question 5 Answer: D |
Noah 
Eleanore 
Edward 
Luther 
Caesar 
Harley 
April 
Veromca 
Truda 
Ward 
Bridget 
Lionel 
Quincy 
Franklin 
Tony 
Regina 
Ken 
Isaac 
