PDF Version DemoSAP C_C4H510_21 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2111” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment. The certificate issued for passing this exam will be valid for 5 years.
C_C4H510_21 Exam Certification Details:
| Cut Score: | 65% |
| Exam: | 80 questions |
| Languages: | English |
| Sample Questions: | SAP C_C4H510_21 Exam Sample Question |
| Level: | Associate |
| Duration: | 180 mins |
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SAP C_C4H510_21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Customization | 22% | - Business roles and access control - Workflow rules and notifications - Page layouts and fields customization - Business configuration and scoping |
| Topic 2: Service Management | 20% | - Service level agreements (SLA) setup - Ticket categorization, prioritization and escalation - Service request creation and processing |
| Topic 3: Case Management | 18% | - Case lifecycle and status management - Case routing and assignment rules - Knowledge base integration |
| Topic 4: Overview and Architecture | 8% | - SAP Service Cloud architecture and deployment options - Key capabilities and navigation |
| Topic 5: Administrative Tasks | 7% | - User and organizational management - Data migration and import - System monitoring and maintenance |
| Topic 6: Analytics and Reporting | 10% | - Embedded analytics features - Custom analytics creation - Standard reports and dashboards |
| Topic 7: Integration and Extensibility | 15% | - Integration with SAP S/4HANA and other SAP solutions - Extensibility options and development tools - APIs and integration technologies |
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